Read what our customers are saying
Think twice - because after eight years.....
Natalie Morello – Rated 1 out of 5
I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight years you @reallifeinsurance cancelled it. I did have some missed calls whether it was never any message or text message left. I work shiftwork and many hours. To try harder to get in touch was I need sickle and immoral. I have paid thousands and thousands and thousands of dollars to Real Life Insurance over the last eight years and I am disappointed hurt and disgusted at you cancelling my policy. I was told that my policy had cancelled four days when I rang up to pay the full amount Everything In advance if they could reinstate my policy. Real Life Insurance "You" Should be ashamed of yourselves to think that you can treat people like that when people like myself /they've been loyal to you as an insurance provider and never ever used it or Not paid... You actually shouldn't cut people off that quick not knowing their circumstances. I played it and baked for them / you at Real Life Insurance to reinstate my policy And you put me through to the support people who couldn't give a **** about myself or my husband or our circumstances and told us we just needed to reapply for new insurance! I am sorry, but after having this policy For over eight years that is unacceptable!!!!!! We should not have been told that we needed to redo our policy and that you couldn't reinstate it. I even said that I was happy to pay all outstanding plus my policy in advance but you couldn't do that. Very disappointing I will be going further with this and I do not wish to reign up. I think it should've been reinstated to be honest! Should never have been given this direction to just re-sign up and that our policy was not going to be reinstated after it had lapsed four days. It should've been looked at further and now circumstances should've been considered. Disgusting people like Real Life Insurance treat people like us pay their wages this way.
Disgusted - if I could put less than one star I would!!!
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Fabulous and informative
Trusted Customer – Rated 5 out of 5
Excellent value for money
Great informative service also advice with other avaliable service. Your consultant was not pushy at all which some other companies are to purchase other products.
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Trusted Customer – Rated 5 out of 5
service was great and informative.
friendly and informative.
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Professional understanding and excellent
Trusted Customer – Rated 5 out of 5
So professional and understanding
Excellent
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Trusted Customer – Rated 2.5 out of 5
i bought a product i didnt really want...was just an enquiry
i felt the consultant was friendly but a bit too pushy...i only rangfor a quote and now i have signed up
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Trusted Customer – Rated 1 out of 5
I was rail roaded into giving my credit card details before I had even discussed the policy with my wife. I was told they needed my credit card details to hold the policy. I was then sent my new policy without consenting to the policy. This then required me to make a phone call and cancel the policy. Very very dodgy behaviour by the Agent trying to sell a Real Insurance Policy
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
the policy I have taken is exactly what is was looking for and I am happy with the cover .
customer service was excellent , luke was very helpful and explained everything very well.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Appears to be adequate at this point
Generally very easy to understand
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The service from real insurance was great and i am...
Trusted Customer – Rated 5 out of 5
I think the rates and the features of my policy are great
The service from Real Insurance was great and I am glad that Joseph the team member was very nice to me. He helped me with setting up my policy and I am happy about that.
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Merv Griffiths – Rated 2 out of 5
Too ***** just more worried about getting the credit card number that worrying about what customer thinks