Read what our customers are saying
A very helpful and relaxed representative.
Trusted Customer – Rated 5 out of 5
Very helpful
Product Rating
Service Rating
Professional understanding and excellent
Trusted Customer – Rated 5 out of 5
So professional and understanding
Excellent
Product Rating
Service Rating
Happy to tell family and friends about real!
Trusted Customer – Rated 4 out of 5
The person I spoke to had a happy sound to his voice. Nothing was too much to ask for him. Very efficient!
Product Rating
Service Rating
Trusted Customer – Rated 1 out of 5
As per previous comment Very unhappy having to give bank details when all i wanted was a quote
I only wanted a quote but was forced to leave bank details. Was not happy with that approach.
Product Rating
Service Rating
Think twice - because after eight years.....
Natalie Morello – Rated 1 out of 5
I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight years you @reallifeinsurance cancelled it. I did have some missed calls whether it was never any message or text message left. I work shiftwork and many hours. To try harder to get in touch was I need sickle and immoral. I have paid thousands and thousands and thousands of dollars to Real Life Insurance over the last eight years and I am disappointed hurt and disgusted at you cancelling my policy. I was told that my policy had cancelled four days when I rang up to pay the full amount Everything In advance if they could reinstate my policy. Real Life Insurance "You" Should be ashamed of yourselves to think that you can treat people like that when people like myself /they've been loyal to you as an insurance provider and never ever used it or Not paid... You actually shouldn't cut people off that quick not knowing their circumstances. I played it and baked for them / you at Real Life Insurance to reinstate my policy And you put me through to the support people who couldn't give a **** about myself or my husband or our circumstances and told us we just needed to reapply for new insurance! I am sorry, but after having this policy For over eight years that is unacceptable!!!!!! We should not have been told that we needed to redo our policy and that you couldn't reinstate it. I even said that I was happy to pay all outstanding plus my policy in advance but you couldn't do that. Very disappointing I will be going further with this and I do not wish to reign up. I think it should've been reinstated to be honest! Should never have been given this direction to just re-sign up and that our policy was not going to be reinstated after it had lapsed four days. It should've been looked at further and now circumstances should've been considered. Disgusting people like Real Life Insurance treat people like us pay their wages this way.
Disgusted - if I could put less than one star I would!!!
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
He knew the product
Product Rating
Service Rating
Very informative and professional
Trusted Customer – Rated 5 out of 5
Great idea to make my family looked after if I can no longer be with them
Very helpful I am glad I did this for my family
Product Rating
Service Rating
Cheryl Mather – Rated 5 out of 5
Ken I spoke to was lovely and answered all questions I had
Product Rating
Service Rating
Thanks daniel
Trusted Customer – Rated 4.5 out of 5
Easy process to get myself and the children covered and well within the budget that i had allocated
Daniel Ross was very helpful, explained things clearly and took the time to clarify when I had questions.
Product Rating
Service Rating
Trusted Customer – Rated 1 out of 5
I was rail roaded into giving my credit card details before I had even discussed the policy with my wife. I was told they needed my credit card details to hold the policy. I was then sent my new policy without consenting to the policy. This then required me to make a phone call and cancel the policy. Very very dodgy behaviour by the Agent trying to sell a Real Insurance Policy