Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Ash was great. A great listener and answered my questions appropriately
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Trusted Customer – Rated 5 out of 5
The purchase of my cover was affordable and I am satisfied with the rebate as mentioned too.
The sales representative was so helpful to answer all my questions over the phone.
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Efficient and effective
Trusted Customer – Rated 5 out of 5
The agent I dealt with was efficient which I found great due to the lack of time I had to give. Effective as he had my attention to purchase there & then & he talked me through my policy as well as offered his service if further information was required.
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Trusted Customer – Rated 5 out of 5
I like the benefits of the plans.
Excellent advice and experience . Very knowledgeable and efficient.
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Thorough, friendly and helpful
Trusted Customer – Rated 4.5 out of 5
I'm sure I'd give it five stars if this question was given to me twelve months down the track, but for now - the product is well-priced, seems to cover a lot and the addition of a child is a nice consideration - despite us never wanting to have it be necessary.
Charlie was excellent. Thorough, helpful and explained clearly everything he said. He was also able to clarify where necessary. Your script is well-developed despite a lot of technical wording, and Charlie was able to convey the message very well!
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Best service ever
Trusted Customer – Rated 5 out of 5
I’m quite pleased with the cover I was able to get, beside myself being young. I was supplied with a very good deal for the cover I chose.
The gentleman I spoke to, was the kindest gentleman I’ve ever spoken to over the phone. Within telling me all my options,he made the call very pleasent to be on. Was an absolute bliss to talk to. Service was the best I’ve experienced though a company that calls.
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Handled quickly, politely and guidelines clearly...
Trusted Customer – Rated 5 out of 5
Very well mannered and curtious customer care person. They were precise, easy to understand, puntual and polite.
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Trusted Customer – Rated 1 out of 5
Staff member Andrew was excellent. Very informative gave us a lot of information. Extremely upset that I gene I had would now allow me to take out a policy. My mother has the same gene and is 91 - I have taken precautions to remove the risk I disclosed this and was penalised. So disappointed with Real Insurance and their lack of compassion or understanding. Will NEVER deal with REAL again and will certainly pass my concerns onto my family and friends.
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Trusted Customer – Rated 3 out of 5
Its an essential purchase to ensure my family are looked after if something was to happen to me .
The operator was fantastic , the process seemed way to complicated!
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Trusted Customer – Rated 5 out of 5
Good customer service an fast
Yes i would recamand real insurance too all me family am friends