Read what our customers are saying
Jodie Baker – Rated 5 out of 5
Value for what is offered
Very friendly and helpful and explained everything very well
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I actually spoke to a woman named samantha and she was...
Trusted Customer – Rated 5 out of 5
i actually spoke to a woman named Samantha and she was very polite and helpful and most important she was very cheerful
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Trusted Customer – Rated 4.5 out of 5
Very polite, friendly and helpful service
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I contacted re life insurance. after answering the...
Trusted Customer – Rated 1 out of 5
I contacted RE Life Insurance. After answering the questions I was advised that I could get $400,000 cover for $44 a fortnight. I accepted the policy in those terms. When I received the policy I saw that my cover was for accidental death and serious injury only. I contacted by phone and spoke to a different lass who advised that my request for Life Insurance had been declined due to my past history including High Blood Pressure, High Colesterol (which are under control now) and Type 2 Diabetes which is also now under control. I was very disappointed that the client services officer that I first spoke with did not tell me that. When I questioned the past history I was told that no one under the age of 60 with any of those mentioned systems would be approved Life Insurance, however when I asked if I was over 60 I would be accepted and she replied 'Yes'. I find that totally ridiculous. I then advised that under these circumstances I wanted to cancel the policy. The lass I was talking to told me that I could only have the policy cancelled if I sent the request in writing and SIGNED. Again, I find this ridiculous as you accepted the policy I didn't want over the phone but would not accept my cancellation over the phone. I was most upset when speaking with the lass who continued to interrupt me and I told her I did not want to talk about it any more and just to cancel the policy. She continued so I hung up. A short time later she rang back again and again I told her that I wanted the policy cancelled before any money was debited from my account. The conversation ended. I have forwarded an email to 'realservice@reallifeinsurance.com.au requesting this policy be cancelled. I have not received any reply. Thus, not only did the original lass mislead me in taking out the insurance, the lass that I spoke with the second time was most unhelpful in assuring me the policy would be cancelled as per my request. I must say that I would NOT attempt to take any further insurance with Real Insurance and will not recommend this organisation to any friends or relatives.
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Helen amd kirk were great and understanding. they...
Trusted Customer – Rated 5 out of 5
Good so far.
Helen amd Kirk were great and understanding. They reassured me of everything included in the cover.
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Brett Davies – Rated 4 out of 5
Good value compared to other options in the market.
Easy to deal with & very polite and courteous.
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Trusted Customer – Rated 5 out of 5
Lots of information
Very good
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Friendly and gives peace of mind knowing your in safe...
Corrina Ryder – Rated 5 out of 5
Simple and Easy to get done
Awesome Customer Service
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Trusted Customer – Rated 4.5 out of 5
Haven't had time to read policy as of yet however pricing is good and covers the basics that we need
Friendly and prompt
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Excellent
Peter Griffin – Rated 5 out of 5
Excellent service great communication with Representative
Communication was excellent everything was explained