Read what our customers are saying
Excellent customer service, she deserves a raise.
Trusted Customer – Rated 4 out of 5
Far too expensive, especially compared with other premium insurance companies for same product.
The agent who I spoke with was excellent, knowledgeable, professional, discreet, patient and it was she, not your company, product or price (which is a lot higher than the NRMA, who I was originally going to go with), who I made my decision on, to go with your company for both my partner and myself.
Product Rating
Service Rating
Was perfect
Trusted Customer – Rated 5 out of 5
Affordable and had more include than I had hoped for
The operator Jake was friendly, well informed and got me the product I needed. Very quick and easy Was perfect
Product Rating
Service Rating
Quite happy
Trusted Customer – Rated 4 out of 5
Informative, not too pushy.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
relatively well priced on this plan
very patient
Product Rating
Service Rating
Trusted Customer – Rated 4.5 out of 5
I was offered what I was looking for and there many options.
Excellent customer service. Team member was friendly and explicitly explained terms.
Product Rating
Service Rating
Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
Product Rating
Service Rating
Good service with good advise
Trusted Customer – Rated 4.5 out of 5
Good price service and advise
Good service, friendly understanding and helpfull
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
just great great and easy well done
sam the lovely young man that i spoke to was very well mannered and a great person thankyou sam
Product Rating
Service Rating
Great customer service
Trusted Customer – Rated 4 out of 5
good value product that suits me
Really quick response and the person walked me through the whole process of getting life insurance. Was more expensive than other quotes, but the process was simple. It was also nice talking to someone you could understand.
Product Rating
Service Rating
Trying to get life insurance cover
Trusted Customer – Rated 2 out of 5
Well concidering the team that makes the decision declined because i have a medical condition. I dont like the fact you guys just dont carw about people if someones got a medical condition maybe a good thing to do is help them get life insurance as hnoestly people with conditions or disabilities could use that peace of mind! Pathetic
Nothing great nothing bad