Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
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Consultant was patient and thorough and wanted to ensure I understood things
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Very friendly, helpful and professional
Trusted Customer – Rated 5 out of 5
Happy with the terms and closer of flexibility of policy
Very friendly, helpful and professional
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Excellent customer service
Trusted Customer – Rated 5 out of 5
Value for money and best deal
Sam was very comprehensive and provided answers to all my questions
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Not a happy camper!
Trusted Customer – Rated 2 out of 5
My "purchase" will be cancelled.
The person I spoke with was very friendly and informative, and I would most likely have gone with the product, but I explained to him very clearly that I was only after a quote and that I would need to discuss it with my partner before deciding, but when I got the paperwork through via email a short time later, it was clearly stated it would start within the week and they would be deducting the amount from my credit card, which I had felt pressured to give the details of. I felt he used very underhanded pressure tactics to sign me up on the spot when I had very clearly told him I wanted to think about it over the weekend. When I rang back to cancel it, I was put on hold for a good 10 minutes and then told that the people I needed to talk to were too busy and they'd call me back within 2 business days! Needless to say I will be contacting my bank to ensure the payment does not go through and will rethink my options for life insurance.
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Your sales person was very sneaky, wasted my time...
Trusted Customer – Rated 1 out of 5
Your sales person was very sneaky, wasted my time giving me a price and insinuated that was the monthly fee until right at the end where he proceeded to tell me it was the fortnightly fee. I find that was deceitful and would not trust a company that can't be up front with the fundamentals.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
A load off my shoulders knowing my wife an future children will be taken care with these benefits now that REAL ty
The guys I was talking to spoke very clearly cool Dude thanks mate.
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Good customer service
Vikash Kumar – Rated 3.5 out of 5
Good customer service very freindly
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Kellie Mattioli – Rated 2.5 out of 5
The customer service was fantastic by staff member emily but I was disappointed to have been rejected of my claim.
I would like to say a big thank you to Emily for her lovely customer service and her patience in explaining everything to me.
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The real insurance representative who dealt with my...
Trusted Customer – Rated 5 out of 5
The Real Insurance representative who dealt with my life insurance enquiry was so helpful, pleasant and friendly.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Happy with policy offered
Happy with service very helpful and informative