Quality Repair Program

Having a Repairer Network enables Real Insurance to deliver an efficient claims process to our customers that focuses on their needs, when they need us most. It enables Real Insurance to guarantee repairs for life with the knowledge that the Network Repairer reflects our values of customer service, quality and timely repairs.

Becoming a Network Repairer

Real Insurance has an established Quality Repair Program and a Network Repairer Agreement for NSW. To register your interest in becoming a NSW Network Repairer you will need to submit electronically:

  • A completed Quality Repair Program questionnaire;
  • Provide any supplementary material (including but not limited to requested photographs).

Real Insurance will acknowledge receipt of your completed questionnaire and advise whether we have a need to expand our Quality Repair Program in your area. If it is identified that our Network requires expansion, we will assess all submitted questionnaires for the area that requires expansion against the evaluation criteria noted below. If we do not require a Service Provider in your area we will keep your submitted questionnaire on record for future reference.

Repairers that have been successful in their application will be subject to a six (6) month trial period, under the terms and conditions of the Real Insurance Network Repairer Agreement (2013). This will assist in ensuring that all performance requirements can be met. This 6-month period will then form part of the three (3) year term of the Agreement.

Join our Quality Repair Program

Register Now

Network Evaluation Criteria

In appointing a Network Repairer, Real Insurance will evaluate each Quality Repair Program questionnaire against (but not limited to) the following selection criteria;

  • Shop capacity and equipment levels (capability, response times, value added services);
  • Business need for a Repairer in your area (claim volumes, potential growth, types of services offered);
  • Repair quality and customer service (including communication methods);
  • Repair management technology and software;
  • Prior dealings with Real Insurance;
  • Historical performance - previous repairs;
  • Accreditation and
  • Shop presentation and accessibility, including customer facilities.