Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Good but havent shopped around so not sure what other companys have on offer to compare but im happy with what i have
Friendly honest service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The customer service rep was very helpful & ran through the process at ease. I look forward to receiving my pack & knowing further & rest easy it's done & easily. Thank you
Very informative & helpful customer service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very helpful
Operator was nice and helpful when choosing the right insurance for me
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Jennifer was professional and knew what she was...
Trusted Customer – Rated 5 out of 5
Jennifer was professional and knew what she was talking about as well as clarified information that I wasn't sure about.
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I contacted re life insurance. after answering the...
Trusted Customer – Rated 1 out of 5
I contacted RE Life Insurance. After answering the questions I was advised that I could get $400,000 cover for $44 a fortnight. I accepted the policy in those terms. When I received the policy I saw that my cover was for accidental death and serious injury only. I contacted by phone and spoke to a different lass who advised that my request for Life Insurance had been declined due to my past history including High Blood Pressure, High Colesterol (which are under control now) and Type 2 Diabetes which is also now under control. I was very disappointed that the client services officer that I first spoke with did not tell me that. When I questioned the past history I was told that no one under the age of 60 with any of those mentioned systems would be approved Life Insurance, however when I asked if I was over 60 I would be accepted and she replied 'Yes'. I find that totally ridiculous. I then advised that under these circumstances I wanted to cancel the policy. The lass I was talking to told me that I could only have the policy cancelled if I sent the request in writing and SIGNED. Again, I find this ridiculous as you accepted the policy I didn't want over the phone but would not accept my cancellation over the phone. I was most upset when speaking with the lass who continued to interrupt me and I told her I did not want to talk about it any more and just to cancel the policy. She continued so I hung up. A short time later she rang back again and again I told her that I wanted the policy cancelled before any money was debited from my account. The conversation ended. I have forwarded an email to 'realservice@reallifeinsurance.com.au requesting this policy be cancelled. I have not received any reply. Thus, not only did the original lass mislead me in taking out the insurance, the lass that I spoke with the second time was most unhelpful in assuring me the policy would be cancelled as per my request. I must say that I would NOT attempt to take any further insurance with Real Insurance and will not recommend this organisation to any friends or relatives.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great options to add on so you only need one policy
Service was great. The lady i spoke with was fantastic very informative and polite
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very happy!
Very professional, helpful and friendly.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I believe I'm getting value for money
Professional lady on the phone and personable - not a robot
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Has what I was looking for
Fast and easy
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I like the way the insurance got option to include the children
Explained about the policy very well and clear