Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very helpful
Very helpful
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Affordable and happy with my cover
very good
Product Rating
Service Rating
Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very good to know the family gets a little help
Irene was very helpful
Product Rating
Service Rating
Paula Cunningham – Rated 5 out of 5
Very helpful and not pushy, helpful with the questions and all the insurance
I thought he was giving me all the time and information to make my decisions,also also professional and kind"
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Felt at peace with my application being accepted
The agent was understanding and knowledgeable in his stuff,seeking the best outcome for me
Product Rating
Service Rating
Trusted Customer – Rated 3 out of 5
No comment, optional means I don't have to comment.
No comment.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I'll let you know for sure when I try and make a claim... (hopefully not for many years)..
Person I dealt with was lovely and did everything she said she would do..
Product Rating
Service Rating
The explanation and attention i received was...
Trusted Customer – Rated 4.5 out of 5
The explanation and attention I received was excellent. The questions I had during the phone call I received were answered.
Product Rating
Service Rating
Trusted Customer – Rated 1 out of 5
Please see previous email you declined my cover am very disappointed
Yes let me have my policy instead of declining it very disappointed