Read what our customers are saying
Terrible! i have never been frustrated in an insurance...
Trusted Customer – Rated 1 out of 5
Please provide proper training to your staff on how to become an active listener to be able to understand customer's questions and therefore not repeating themselves into reading what's on the PDS. Not only it makes them sound like a robot but frustrate the customers and in turn not going ahead with the policy purchase! We were considering of moving our Life policy to Real due to considerable reduction in premium and better coverage, but, we had to go away as your customer service consultant, does not listen and does not understand the product that she is trying to sell! It should not be hard-selling at all, as when the customer calls your company, it is almost sold, and all you have to do is help your customers understand why they need to consider moving to Real!!! Be a real person, rather than, an insurance agent who is only after selling a policy to get the commission! That is not customer service! The 'Real' recipe for success is you must Listen Empathise Action and then Problem solved!!! Your consultant Angela, if anything, added more problems than solution! Please train your consultants to have better understanding of your PDS and if any questions are thrown at them, understand the question and offer solution! You DO NOT, at all means, argue with your customers! Your consultants are not medical experts, neither are your Product Underwriters! If you are to offer Life Insurance, hire real medical experts to assess medical issues/concerns, rather than telling customers information off a book or even Google! How can you even affirm that you strive to make your products simple and straightforward when your own consultants make it meaningless and mind-boggling for your customers! You have, not only wasted our time, but made us frustrated! Why did we even bother with the whole process! What a shame!
Terrible! I have never been frustrated in an insurance product until my husband decided to call your company as we were contemplating of moving our Life Policy. Even with the increased premium, due to medical condition (not life-threatening), we still wanted to move, until we spoke with Angela, and made it all confusing and frustrating! You do not ask your customer, the same question more than 3 times. I am pretty sure your consultants are able to use Notepad to note any important details! If you have made your customer frustrated once, Please for pete's sakes do not do it again and again! It makes me think that they are not receiving adequate training and if anything, concentrate on the policies that you can sell and let the customer figure our the other important details later on! Please, DO NOT, bother us again and make sure that all our personal details are deleted off your database. We are more than happy to keep our Life Policy with our current provider!!! Thank you.
Product Rating
Service Rating
Customer service was good, but information poor &...
Trusted Customer – Rated 1.5 out of 5
How would I know I haven't received anything, but you have quickly taken money from my account. Not acceptable
Customer service was good, but information poor & before I knew it you were signing me up. Not a very nice experience
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The service was great but not the actual product I needed because of family cancer issues and diabetes. I have to make sure I die in an accident for my family to receive any benefit. I am not sure I am happy with that. I will have to look at other options to see whats out there.
I don't need to comment as excellent is all that is needed.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I can find stars because it's really good
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent service
Excellent service
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Provides the cover I wanted
Wonderful and very helpful
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Joslyn the lady we spoke to was so helpful pleasant.
Product Rating
Service Rating
Had the pleasure speaking to joseph from the baulkham...
Trusted Customer – Rated 5 out of 5
Absolutely happy with everything that im receiving has taken away all the what ifs and am glad to know my family will be looked afrer if anything happens to me.Thanks Real Life
Had the pleasure speaking to Joseph from the Baulkham Hills Branch who was absolutely brilliant throughout the whole process..Very informative with no pressures such as other companies do..Absolutely Outstanding Customer Service..
Product Rating
Service Rating
Lady was patient and offered good advice
Trusted Customer – Rated 4.5 out of 5
The only real issue is that you cover in $50,000 chuncks. Id much prefer to do 120,000 to suit my circumstances and find myself having to do either 100,000 or 150,000.
Lady was patient and offered good advice
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Fantastic, exactly what we were after
Great - Alicia was very helpful