Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I'm very happy with real insurance
The guy I spoke to was very warm and very helpful.
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Trusted Customer – Rated 5 out of 5
Great
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Trusted Customer – Rated 3 out of 5
Policy was explained and seemed good.
They followed up things well, this part of the service was good and the lady I dealt with was good. I was disappointed with not receiving $100 gift card that was promised as part of activating policy.
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Service was very good. got a call back as advised and...
Trusted Customer – Rated 4.5 out of 5
Features were all good.
Service was very good. Got a call back as advised and all follow through was of a very high standard.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Informative
acceptable and informative
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
JUST WHAT I NEEDED.
VERY WELL PRESENTED OVER PHONE - AS IF TALKING ACROSS THE TABLE.
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Trusted Customer – Rated 3 out of 5
Straightforward outcome to what I wanted
Pleased with all up to now
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Trusted Customer – Rated 4.5 out of 5
It was cheaper than my mortgage protection insurance but only marginally.
Rob was friendly and courteous while talking me through the process which he made quite simple.
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Trusted Customer – Rated 3 out of 5
The guy I spoke to was lovely and helpful. Just annoyed when I requested a call back for my partner to get a quote that night & it didn’t happen. Then the following day I had 6 missed calls (no voice message left). I’m sorry but you called me during work how’s and I wasn’t available to answer but comeon 6 times is a little excessive! Common sense should have told you to call me back around the same time I called the night before to successfully get me!
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Excellent service with clear and concise communication.
Trusted Customer – Rated 5 out of 5
I spoke to Luke and he was mild mannered and patient with all the queries I had for him. He was clear and concise in his communication.
The service from Luke was outstanding and he is the perfect example of excellence. When he said he'd call me back he followed through.