Read what our customers are saying
Excellent, i was sold a policy in which i was looking...
Trusted Customer – Rated 5 out of 5
It was exactly what I was looking for, for my piece of mind.
Excellent, I was sold a policy in which I was looking for, there was other options available in addition to the policy for my family but the salesman was really good at explaining but not over bareingly pushy.
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Trusted Customer – Rated 4 out of 5
Seem very Good
Very professional.
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Good product knowledge
Trusted Customer – Rated 4 out of 5
I got the product that I was after
They knew their products
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Matthew had excellent knowledge and was extremely...
Trusted Customer – Rated 5 out of 5
Excellent features and benefits for my requirements.
Matthew had excellent knowledge and was extremely helpful as I had a lot of questions.He was friendly and called back when he said he would. I felt informed and comfortable and didn't feel pressured.
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Trusted Customer – Rated 4.5 out of 5
Well explained plans on phone , patience , answered all my queries in a friendly manner ! Affordable insurance plans ! Gift vouchers and discounts !
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I thought the policy was the right one for me
The person I spoke with was very clear & helpful
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Fantastic quick easy service.
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I was talking to a man named daniel and i couldn't be...
Trusted Customer – Rated 5 out of 5
The features and benefits were explained very clearly
I was talking to a man named Daniel and I couldn't be happier with how he was on the phone
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Features of the policy was explained satisfactorily.
Yes, service was good and aspirations were answered.