Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent by phone
Excellent and excellent customer service
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I contacted re life insurance. after answering the...
Trusted Customer – Rated 1 out of 5
I contacted RE Life Insurance. After answering the questions I was advised that I could get $400,000 cover for $44 a fortnight. I accepted the policy in those terms. When I received the policy I saw that my cover was for accidental death and serious injury only. I contacted by phone and spoke to a different lass who advised that my request for Life Insurance had been declined due to my past history including High Blood Pressure, High Colesterol (which are under control now) and Type 2 Diabetes which is also now under control. I was very disappointed that the client services officer that I first spoke with did not tell me that. When I questioned the past history I was told that no one under the age of 60 with any of those mentioned systems would be approved Life Insurance, however when I asked if I was over 60 I would be accepted and she replied 'Yes'. I find that totally ridiculous. I then advised that under these circumstances I wanted to cancel the policy. The lass I was talking to told me that I could only have the policy cancelled if I sent the request in writing and SIGNED. Again, I find this ridiculous as you accepted the policy I didn't want over the phone but would not accept my cancellation over the phone. I was most upset when speaking with the lass who continued to interrupt me and I told her I did not want to talk about it any more and just to cancel the policy. She continued so I hung up. A short time later she rang back again and again I told her that I wanted the policy cancelled before any money was debited from my account. The conversation ended. I have forwarded an email to 'realservice@reallifeinsurance.com.au requesting this policy be cancelled. I have not received any reply. Thus, not only did the original lass mislead me in taking out the insurance, the lass that I spoke with the second time was most unhelpful in assuring me the policy would be cancelled as per my request. I must say that I would NOT attempt to take any further insurance with Real Insurance and will not recommend this organisation to any friends or relatives.
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Trusted Customer – Rated 5 out of 5
They contacted me very quickly and the process was easy to understand. The contact person had very good communications skills.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
Very helpful
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Rita Brennan – Rated 5 out of 5
Much cheaper than my current policy was
Changing insurance companies was so easy
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Absolutely brilliant customer service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very clear, friendly, would recommend
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Great product back by friendly, well trained staff.
Maria Edwards – Rated 5 out of 5
It is a great policy offering with well thought out benefits
I was well informed about the policy and it's benefits, while Kapilan ensured I was also aware of the restrictions and loadings. He was friendly, helpful and answered all my questions. As an insurance professional I was impressed with his customer service.
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They phoned back exactly when they said and answered...
Trusted Customer – Rated 4 out of 5
They phoned back exactly when they said and answered all my questions in an easy to understand voice and manner
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Good service and very straight forward
Trusted Customer – Rated 4.5 out of 5
It was good Straight forward. And they only took 10 min of my time ans I was covered.