Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Unsure
Easy and quick
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Trusted Customer – Rated 3 out of 5
Good service
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great service
Great knoweledge n service
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The agent, yagma, was very good. friendly without...
Trusted Customer – Rated 4.5 out of 5
Happy with the policy.
The agent, Yagma, was very good. Friendly without being overly so, and answered questions promptly and clearly, and helpfully.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
So far so good
Impressive quick and easy to understand
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Ash was very informative and helpful. Thank you
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very quick response to email enquiry and great customer service provided by representative.
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Terrible! i have never been frustrated in an insurance...
Trusted Customer – Rated 1 out of 5
Please provide proper training to your staff on how to become an active listener to be able to understand customer's questions and therefore not repeating themselves into reading what's on the PDS. Not only it makes them sound like a robot but frustrate the customers and in turn not going ahead with the policy purchase! We were considering of moving our Life policy to Real due to considerable reduction in premium and better coverage, but, we had to go away as your customer service consultant, does not listen and does not understand the product that she is trying to sell! It should not be hard-selling at all, as when the customer calls your company, it is almost sold, and all you have to do is help your customers understand why they need to consider moving to Real!!! Be a real person, rather than, an insurance agent who is only after selling a policy to get the commission! That is not customer service! The 'Real' recipe for success is you must Listen Empathise Action and then Problem solved!!! Your consultant Angela, if anything, added more problems than solution! Please train your consultants to have better understanding of your PDS and if any questions are thrown at them, understand the question and offer solution! You DO NOT, at all means, argue with your customers! Your consultants are not medical experts, neither are your Product Underwriters! If you are to offer Life Insurance, hire real medical experts to assess medical issues/concerns, rather than telling customers information off a book or even Google! How can you even affirm that you strive to make your products simple and straightforward when your own consultants make it meaningless and mind-boggling for your customers! You have, not only wasted our time, but made us frustrated! Why did we even bother with the whole process! What a shame!
Terrible! I have never been frustrated in an insurance product until my husband decided to call your company as we were contemplating of moving our Life Policy. Even with the increased premium, due to medical condition (not life-threatening), we still wanted to move, until we spoke with Angela, and made it all confusing and frustrating! You do not ask your customer, the same question more than 3 times. I am pretty sure your consultants are able to use Notepad to note any important details! If you have made your customer frustrated once, Please for pete's sakes do not do it again and again! It makes me think that they are not receiving adequate training and if anything, concentrate on the policies that you can sell and let the customer figure our the other important details later on! Please, DO NOT, bother us again and make sure that all our personal details are deleted off your database. We are more than happy to keep our Life Policy with our current provider!!! Thank you.
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Wonderful customer service
Trusted Customer – Rated 5 out of 5
I only got a smaller cover for myself as I mostly wanted to give both my sons (10 n 2) life insurance as a protective barrier in case to unfortunate should happen to either of them.
The man I spoke to spoke clearly and when Iasked him to really break the cover down to easily explain it to me as I have an Acquired Brain Injury and he did so. He made sure what was covered and what was not. He thoroughly explained the cover and helped me to insure both my two sons (10 n 2) for athenlowest price. He was very polite and spoke very clearly while he did not sound as if he was getting distracted during my call. Wonderful service.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Seems to cover a lot.
Very clear communication.