Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
The features of policy seem quite simple and easily understood.
The consultant was profession, informative and friendly.
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The gentleman who took my call was very professional...
Trusted Customer – Rated 4.5 out of 5
I am happy with the policy and the money back after 12 months is a bonus.
The gentleman who took my call was very professional and returned my follow-up call the time he stated he would. He went through the policy & questions slowly & clearly and made sure I understood them fully. I was very impressed with the service I received.
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The explanation and attention i received was...
Trusted Customer – Rated 4.5 out of 5
The explanation and attention I received was excellent. The questions I had during the phone call I received were answered.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
👍👍👍
👍👍👍
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Trusted Customer – Rated 5 out of 5
kelsie the girl i spoke to was very pleasant and made the the application so easy was very impressed
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Trusted Customer – Rated 4.5 out of 5
It was simple to get the cover i needed and good piece of mind aswell.
It was hassle free and simple to get the cover i needed for my family and a tailored price at that.
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Dont need the speel when i have made an online request
Trusted Customer – Rated 2 out of 5
I have not yet recieved anything to read or confirm so what else do you expect??
Tell people up front that it will be 40 minutes on the phone to answer the questions.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very good
Very good
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Service was fast, understandable and easy. my cover...
Trusted Customer – Rated 5 out of 5
I now have peace in mind that my family will be financially secured if the worse happens.
Service was fast, understandable and easy. My cover was accepted in minutes