Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great policy
Very good service told me everything I needed to know
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Excellent phone manner
Trusted Customer – Rated 4 out of 5
I believe that most life insurance policies are similar. Your operator was the difference.
Kyle was excellent. Attentive, accurate and personable.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Satisfactory
Satisfactory
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Trusted Customer – Rated 5 out of 5
Great customer service and great product knowledge and very friendly
Real insurance the customer service and friendly agent on the phone could not have done more to help keep up the great work
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Trusted Customer – Rated 4.5 out of 5
It suited my needs, I was understood by Maggie and she didn't try a push more, such as other companies do.
The Lady I spoke with (Maggie) was great, went to great lengths to explain, offer me alternatives, was polite and knowledgable.
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I was pleasantly surprised at how helpful and...
Trusted Customer – Rated 5 out of 5
The features and benefits of this policy are impressive ... especially where policyholders are given the option to utilise funds from the policy (possibly to assist with treatment) in a situation where a terminal illness presents itself. This is obviously a time when policyholders and families would most be in need of those funds, moreso than after death, and I commend Real Insurance for making this option available.
I was pleasantly surprised at how helpful and knowledgeable the customer service officer was with me, nothing was too much trouble and I can't commend her or the rest of the team at Real Insurance enough. The products and service are second to none and I wouldn't want to deal with anyone else.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
very good features
No one is excellent. There is always room for improvement
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Trusted Customer – Rated 5 out of 5
Never had an issue with the insurer, and great customer service
Excellent customer service
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Excellent, i was sold a policy in which i was looking...
Trusted Customer – Rated 5 out of 5
It was exactly what I was looking for, for my piece of mind.
Excellent, I was sold a policy in which I was looking for, there was other options available in addition to the policy for my family but the salesman was really good at explaining but not over bareingly pushy.
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Trusted Customer – Rated 4 out of 5
They took through and explained each and every word even did not hesitate to repeat again if you were stuck on some information. Very easy to deal with.