Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Happy and helpfully
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The service was great and the giel that handled my...
Trusted Customer – Rated 5 out of 5
The service was great and the giel that handled my policy was informed and very friendly
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
It was good
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Trusted Customer – Rated 5 out of 5
Good coverage - what I was after
Helpful, informative and efficient service
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Very satisfied
Sandra Dawn Rideout – Rated 5 out of 5
Amazing customer services
I received quality service and I didn't doubt becoming a member with Real Life Insurance. Thankyou.
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The gentleman i spoke to was friendly and personable...
Trusted Customer – Rated 4.5 out of 5
They seem great.
The gentleman I spoke to was friendly and personable .. As a call centre manager myself, it was a great experience.
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Barbara Halliday – Rated 4.5 out of 5
it meets my needs at this time in my life it also gives me peace of mind.
I was very impressed with the way the lady went through every step of the way, explaining things and making sure that I understood. it was very helpful.
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Very great service with derya she was really helpful
Trusted Customer – Rated 5 out of 5
Very much appreciated Derya's service today. Thank you so much.
Very great service with Derya She was really helpful
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Trusted Customer – Rated 5 out of 5
Helpful and knew what suited me
Efficient and friendly