Real Insurance Reviews

Trusted Customer – Rated 2.5 out of 5

Still competitive even though it was poor experience obtaining it.

I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.

Satisfied

Trusted Customer – Rated 5 out of 5

Very pleasing to be able to tailor the policy to our requirements

A policy that can bee widely adapted according to our requirements, with a very competitive price. Efficient and courteous telephonist (Emily). Unlike many other providers, no big price hike after the first year.

Trusted Customer – Rated 4 out of 5

You were able to match my previous policy at a cheaper price.

I had to wait a long time for my call to be answered but when it was the person I spoke to was polite, knowledgeable and efficient.

Excellent customer service

Trusted Customer – Rated 5 out of 5

Excellent customer service. Man I spoke to was helpful friendly and polite. Explained things clearly.

Excellent customer service. Helpful and friendly staff. Would definitely recommend Real to Family or friends.

Keepin it real!

Trusted Customer – Rated 4.5 out of 5

Didn't do a through check of any other providers, but better than my existing one and better service- so going with that!

Very friendly, easy to understand and thorough. Not one annoying thing, rare in a service phone call these days!

Trusted Customer – Rated 5 out of 5

Because real insurance is the best :)

friendly service

Trusted Customer – Rated 5 out of 5

I spoke to Kyle over the phone who was very pleasant & helpful, he should be commended for his great customer service.

Premium doubles with no explanation - ridiculous!

Trusted Customer – Rated 1 out of 5

My insurance premium for my house literally doubled from last year. Had the matter supposedly escalated and was supposed to get a call back. Instead got no call back and policy cancelled. I then called 2 further times for an explanation but was given no proper reasons - apparently my suburb is suddenly flood prone this year even though i live on a steep property about 25m above sealevel! its just a joke. very poor

Very good servicecand well presented by kyle

Trusted Customer – Rated 3.5 out of 5

Market savvy pricing good but expected results

Yep buy again Great service knowledgeable and friendly agent

Trusted Customer – Rated 2 out of 5

Have to sign up first to get quote.

Forced to sign up before you can get full quote