Real Insurance Reviews

Trusted Customer – Rated 2 out of 5

Car Insurance

As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.

I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.

Could understand man on the phone.

Trusted Customer – Rated 4 out of 5

Car Insurance

I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.

It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.

I have been double charged for the same property home...

Mason Phillips – Rated 1 out of 5

Home Insurance

As above. I was informed that my account had been deleted and now I have been charged for 2 accounts

I am upset and hope someone can call me back. I cancelled a Home and Contents Insurance because I provide the incorrect dates. My Fault, but I did this over the phone with one of your service agents who said that they had cancelled my account. I then did a new cover on the via your website and thought all was good. On the 17th April, my new account direct debited the due money, no issue! On the 20th April, i was the charged again..... I logged in and found that i have 2 accounts for the same property. I would like someone to call me please.

Star people

Trusted Customer – Rated 5 out of 5

Real Family Life Cover

Lovely people ☆☆ Very affordable ☆☆ Star☆☆☆☆☆☆☆☆☆

Lady was very nice ☆☆☆ Very affordable ☆☆

First class

John Free – Rated 5 out of 5

Car Insurance

Perfect for our needs. Thanks

So easy. Very knowledgeable guy.

Craig Curtin – Rated 1 out of 5

Car Insurance

The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.

Very disappointed

Trusted Customer – Rated 1 out of 5

Car Insurance

Very disappointing

I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing

Extremely displeased with the unresolved issue and the...

Linda Stuart – Rated 3 out of 5

Home Insurance

Good product. Reasonable cost.

I completed a survey for Real Insurance (not with you) several days ago. I explained in detail what had occurred. I would have thought I would be contact by Real as a result. Most unimpressed about the still unresolved issue I have regarding Landlord Insurance.

Anthony Paterson – Rated 5 out of 5

Guaranteed Funeral Insurance Flexi Plus

Service was great staff were friendly and very helpful

It's the first time I have ever taken out any sort of insurance and I have to say the customer service person was excellent talked me through the process so I understood everything and made me feel comfortable didn't try to push products down my throat which made my experience with them great and will definitely be sending anyone I know there way

Tracey Reynolds – Rated 4.5 out of 5

Real Family Life Cover

Straight to the point, easy to understand

I got pet insurance through real and although never used it it is good