Read what our customers are saying
Professional people
Trusted Customer – Rated 5 out of 5
The consultant I spoke to was very pleasant, informative and helpful. I was very impressed! The policy seemed very fair and the price per month was excellent !
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Star people
Trusted Customer – Rated 5 out of 5
Lovely people ☆☆ Very affordable ☆☆ Star☆☆☆☆☆☆☆☆☆
Lady was very nice ☆☆☆ Very affordable ☆☆
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Lady was a good help. good customer service
Trusted Customer – Rated 5 out of 5
Very good service lady was good at her job and called me back as promised
Very good
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Trusted Customer – Rated 1 out of 5
As per previous comment Very unhappy having to give bank details when all i wanted was a quote
I only wanted a quote but was forced to leave bank details. Was not happy with that approach.
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Trusted Customer – Rated 2.5 out of 5
i bought a product i didnt really want...was just an enquiry
i felt the consultant was friendly but a bit too pushy...i only rangfor a quote and now i have signed up
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Think twice - because after eight years.....
Natalie Morello – Rated 1 out of 5
I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight years you @reallifeinsurance cancelled it. I did have some missed calls whether it was never any message or text message left. I work shiftwork and many hours. To try harder to get in touch was I need sickle and immoral. I have paid thousands and thousands and thousands of dollars to Real Life Insurance over the last eight years and I am disappointed hurt and disgusted at you cancelling my policy. I was told that my policy had cancelled four days when I rang up to pay the full amount Everything In advance if they could reinstate my policy. Real Life Insurance "You" Should be ashamed of yourselves to think that you can treat people like that when people like myself /they've been loyal to you as an insurance provider and never ever used it or Not paid... You actually shouldn't cut people off that quick not knowing their circumstances. I played it and baked for them / you at Real Life Insurance to reinstate my policy And you put me through to the support people who couldn't give a **** about myself or my husband or our circumstances and told us we just needed to reapply for new insurance! I am sorry, but after having this policy For over eight years that is unacceptable!!!!!! We should not have been told that we needed to redo our policy and that you couldn't reinstate it. I even said that I was happy to pay all outstanding plus my policy in advance but you couldn't do that. Very disappointing I will be going further with this and I do not wish to reign up. I think it should've been reinstated to be honest! Should never have been given this direction to just re-sign up and that our policy was not going to be reinstated after it had lapsed four days. It should've been looked at further and now circumstances should've been considered. Disgusting people like Real Life Insurance treat people like us pay their wages this way.
Disgusted - if I could put less than one star I would!!!
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Great and patient customer support
Great and patient customer support
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“buy before you look” is not cool.
Trusted Customer – Rated 2 out of 5
I’m sure it’s a great product, but I prefer to not get tricked into buying before I can get the actual price. I know there is a cooling period of 30 days, but that is just to make it more difficult to cancel. I sent an email to cancel, and I’m “waiting” for my call from customer service where they will probably try to convince me otherwise. Again, I don’t like to be tricked or bullied.
It would be amazing to not get tricked into buying the insurance to be able to get a quote. This is one of the big reasons why I have cancelled the insurance.
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Real easy to do
Trusted Customer – Rated 5 out of 5
Appears good value for money
Very easy over the phone stuff
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Trusted Customer – Rated 5 out of 5
Good service