Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Trusted Customer – Rated 5 out of 5
Customer Service Representative was very helpful, explained things in detail in plain English so that I understood the differences in the options that were available to me.
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The person i spoke too was long winded and i had to...
Trusted Customer – Rated 3 out of 5
I got an instantaneous call after I plugged in my details to request infor for life insurance but the young man ( I’m not much older) seemed to want to waste time … I don’t understand why… but he took more than 10 minutes getting to the point and only after I said I was need in to get ready for work…
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Great customer service.
Hamilton Cowan – Rated 5 out of 5
Funeral Insurance explained very well. So helpful in meeting my needs financially.
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Staff that don’t know what they are doing
Trusted Customer – Rated 1 out of 5
Tried to do a home & contents quote online. Said to call & advise quote number. Called & lady advised they can’t look up quotes? So why does it tell you to call with quote number??!! She put me through to someone else, he found quote but any questions asked he did not know, he amended the quote with jewellery items, I asked him to send to me so I could check, the email came with’car quote’ with no details on it. He said he didn’t know how to change it & couldn’t help me! Totally ridiculous. Two staff that couldn’t even help me with a quote. I have 2 investment properties & pet insurance through you & this makes me nervous to stay. Guy advised he would get someone to call me as I said I better talk to his manager but no one has. Not surprising. It was unbelievable really. Jody
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Call centre staff
Trusted Customer – Rated 2 out of 5
Better English speaking call centre staff. Also too much back ground noise, I suspect staff working from home ? Call centre staff who can stop following and preaching the scripted screen read out and listen to customer information offered. 15+ minutes to end and NOT renew current home & contents insurance. Didn't get chance on that call to answer questions about and activate online quote
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Trusted Customer – Rated 5 out of 5
very helpful and friendly.
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Trusted Customer – Rated 4 out of 5
Friendly very easy to understand all the information that was given. Had a personal feel to the call. The rep was really knowledgeable.
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Trusted Customer – Rated 5 out of 5
Affordable and pluts my mind at rest know my family will be okay
Easy to talk to and very helpful
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The service is so easy to use
Alexander Morrison – Rated 5 out of 5
The service is SO easy to use
The service is SO easy to use
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John Pleasance – Rated 5 out of 5
Great service
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.