Real Insurance Reviews

A very helpful and relaxed representative.

Lambertus Otten – Rated 5 out of 5

Very helpful

Disapointing.

Hannah Harn – Rated 1 out of 5

am thinking off moving all our policy's to another insurer.

dreadful and insulting

Trusted Customer – Rated 4.5 out of 5

I feel this is a good policy for myself,

Anita helped me through my concerns, questions by listening and she knew exactly a policy that would cover me and my husband Anita went above and beyond

Operators were nice, but frustratingly repetitive on...

David Morris – Rated 2 out of 5

The purchase process was horrible as described in the customer experience. I cannot offer feedback on the quality of the purchased product yet as I have not had to use my policy yet (and hopefully never need to).

I had to call up 3 separate times to the call center as I was not ready to purchase on the initial call, however each time I called they could not find the additional driver I asked to add onto the policy. They had to repeat this process over and over. Also, I received a quote with a link to buy it later, but the link took me to the website to start all over again and answer all questions again. I already had a firm quote with a premium provided. Why on earth would I need to start from scratch again on the website and fill out everything again. Keep in mind this all happened within about 2 hours so it is not like I left it for days and therefore they needed to quote again. So I called them back and guess what, they had to ask all the same questions again and repeat the entire script again. All the duty of disclosure etc again and again. The last call was just to add the current speedometer reading to be able to then buy now, but I had to answer all other questions again and once again add the additional driver. The operators were nice on the phone, but what a mess with the system.

Jo-ann Payne – Rated 5 out of 5

service was great and informative.

friendly and informative.

I cancelled my policy.

Trusted Customer – Rated 1 out of 5

I have cancelled this policy and im already fetting hassled by you which makes me suspicious that its not infact cancelled. Call me if it isnt. No money is to come out of my account against my will or authorized after speaking to the service department last night in order for me to catch this policy.

I think its high pressure sales. This is how it came cross. Also why do i keep dealing with foreigners especially indian, its hard to understand the English slur, and i am not racist on any level.

Trusted Customer – Rated 3 out of 5

Very reasonable prices for cover.

Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)

Kim Antonio – Rated 5 out of 5

As we are in our 50s I this the best product for our future. It will save our 5 children in the future.

The young lady I spoke to was very nice and explained every thing to me in a way I could understand.

Call centre was hopeless.

Jennifer Weymouth – Rated 3.5 out of 5

Have other policies so happy with them

Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.

Think twice - because after eight years.....

Natalie Morello – Rated 1 out of 5

I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight years you @reallifeinsurance cancelled it. I did have some missed calls whether it was never any message or text message left. I work shiftwork and many hours. To try harder to get in touch was I need sickle and immoral. I have paid thousands and thousands and thousands of dollars to Real Life Insurance over the last eight years and I am disappointed hurt and disgusted at you cancelling my policy. I was told that my policy had cancelled four days when I rang up to pay the full amount Everything In advance if they could reinstate my policy. Real Life Insurance "You" Should be ashamed of yourselves to think that you can treat people like that when people like myself /they've been loyal to you as an insurance provider and never ever used it or Not paid... You actually shouldn't cut people off that quick not knowing their circumstances. I played it and baked for them / you at Real Life Insurance to reinstate my policy And you put me through to the support people who couldn't give a **** about myself or my husband or our circumstances and told us we just needed to reapply for new insurance! I am sorry, but after having this policy For over eight years that is unacceptable!!!!!! We should not have been told that we needed to redo our policy and that you couldn't reinstate it. I even said that I was happy to pay all outstanding plus my policy in advance but you couldn't do that. Very disappointing I will be going further with this and I do not wish to reign up. I think it should've been reinstated to be honest! Should never have been given this direction to just re-sign up and that our policy was not going to be reinstated after it had lapsed four days. It should've been looked at further and now circumstances should've been considered. Disgusting people like Real Life Insurance treat people like us pay their wages this way.

Disgusted - if I could put less than one star I would!!!