Read what our customers are saying
Allan Johnson – Rated 5 out of 5
Have all our vehicles insured through Real for last few years. Price is right and the policy sound.
Phone service prompt efficient polite and very friendly.
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Michael Peterson – Rated 4 out of 5
Reasonable price, good service
Clear explanations
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Easy to buy a motor policy.
Trusted Customer – Rated 4 out of 5
Though the insurance premium is very competitive when compared to others, I feel the excesses are a bit high, particularly when they are in addition to the basic excess
I actually did not speak to any anyone. I was able to buy the policy online completely by myself so I appreciate the user-friendliness of the website.
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Trusted Customer – Rated 2.5 out of 5
The dramatic price rise and having to spend hours on the phone I just don't have atm. Sad thing is there is no reward for loyalty anymore
Unfortunately after my insurance went up astronomically I had to call up and ask about why etc. When speaking with Anna (I think now) first she was amazing letting me know that the insurance that had gone up dramatically wasn't even correct (my words not hers) I appreciated her time to put everything in place correctly for me.
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A human and helpful
Trusted Customer – Rated 4.5 out of 5
Delighted with the Customer Service, would have been good if having 2 other cars already insured with them might have made a difference in the 3rd car being insured. Plus would like to maybe use for other insurance areas, but doesn’t affect cost no matter how many things you have insured with them.
Customer Service was great. Dealt with 3 different people, the initial set up of car insurance and then some extra enquiries after. Didn’t go to plan what was requested, but the super nice lady was all over it and sorted the urgent matter straight away.
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Leonardo Abbasi – Rated 5 out of 5
Friendly and helpful staff. Great service
Fast and friendly
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Fantastic service- especially with a recent claim
Shirley McQuitty – Rated 5 out of 5
Easy to deal with and very helpful
When my car was written off recently they were very helpful and went as far as to give me the option for write off as it was going ‘to be close’. They also made the effort to get in touch before I left to go overseas so that it could settle while I was away.
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Keep up your great efforts .we need you!!!!!!!!!
Peter Davey – Rated 5 out of 5
NEED PROTECTION FOR VALUED PROPERTY
EVEN THOUGH I HAVE HAD PROBLEMS OVER THE LAST FEW MONTHS, YOUR GROUP HAS WORKED HARD TO KEEP ME INSURED ( AND SAFE )IN THIS WHOLE TIME
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Car gone, no money yet...
Brian Shoebridge – Rated 4 out of 5
Competitive price but the agreed value was laughable on my last car. I paid particular attention to this aspect when taking a new policy
Claims process fine, car is gone but payment hasn't been received
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Cheaper than other
Trusted Customer – Rated 4.5 out of 5
I found what i was looking for very reasonable prices with lot of options
Good deals on price