Read what our customers are saying
Jagjiwan Modi – Rated 2.5 out of 5
I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.
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Craig Curtin – Rated 1 out of 5
The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.
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Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great
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Disapointing.
Hannah Harn – Rated 1 out of 5
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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Could understand man on the phone.
Trusted Customer – Rated 4 out of 5
I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.
It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.
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Very disappointed
Trusted Customer – Rated 1 out of 5
Very disappointing
I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing
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First class
John Free – Rated 5 out of 5
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.
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Operators were nice, but frustratingly repetitive on...
David Morris – Rated 2 out of 5
The purchase process was horrible as described in the customer experience. I cannot offer feedback on the quality of the purchased product yet as I have not had to use my policy yet (and hopefully never need to).
I had to call up 3 separate times to the call center as I was not ready to purchase on the initial call, however each time I called they could not find the additional driver I asked to add onto the policy. They had to repeat this process over and over. Also, I received a quote with a link to buy it later, but the link took me to the website to start all over again and answer all questions again. I already had a firm quote with a premium provided. Why on earth would I need to start from scratch again on the website and fill out everything again. Keep in mind this all happened within about 2 hours so it is not like I left it for days and therefore they needed to quote again. So I called them back and guess what, they had to ask all the same questions again and repeat the entire script again. All the duty of disclosure etc again and again. The last call was just to add the current speedometer reading to be able to then buy now, but I had to answer all other questions again and once again add the additional driver. The operators were nice on the phone, but what a mess with the system.