Read what our customers are saying
Great service
Stephen Bowen – Rated 5 out of 5
Listened to me and answered my questions
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Trusted Customer – Rated 2 out of 5
We were replacing an existing policy, but we had to go through long painful question process - Even the Car saleslady thought it ridiculous to have to endure such a process. Must have taken 10 or even 15 minutes, but it felt like an Hour!!
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Trusted Customer – Rated 4 out of 5
I am happy with the purchase.
My questions were answered in a manner I could understand.
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They know their stuff. always helpful.
Trusted Customer – Rated 4.5 out of 5
All I wanted. On time and even got a discount I wasnt aware of.
It is always dealt with without fuss. Always able to discuss what is needed and get the outcome I'm looking for.
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Trusted Customer – Rated 4.5 out of 5
The pay as you drive option was very attractive to us.
Staff were very polite and helpful. A concern - We were sent two envelopes of documents in the mail. Both envelopes had not been sealed and their flaps were open.
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Customer service needs to accept online quotes when...
Trusted Customer – Rated 3.5 out of 5
Had to speak to 3 different people who all told me that over the phone payments cannot be acted upon for online quotes. Needed to call as website wasn't accepting non-credit card payments, and they couldn't bring up the online quote to apply the discount. This delayed the payment as I had to organise a replacement atm bank card as mine wasn't a debit/credit card. Customer service should be able to process any form of payment including online quotes and honour the discount.
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Trusted Customer – Rated 5 out of 5
Good price, good cover, monthly payments.
Operator very pleasant and helpful. I already had existing policies with Real and because I've been very satisfied I rang you for a new policy without even checking elsewhere. Keep up the good work, cheers.
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Having insurance to suit customer needs example only...
Trusted Customer – Rated 4 out of 5
the price was reasonable compared to other insurance companies
only paying for Kilometers you actually use good idea being more flexible in regards to excess so as to be able to provide a more reasonable price
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Trusted Customer – Rated 5 out of 5
Well I haven't had any reason to be dissatisfied.
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Trusted Customer – Rated 5 out of 5
It is great to have Roadside assistance included and I appreciate the fact of the adjustment according the mileage driven.
The communications were outstanding and easy to understand.