Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Very good
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Easy and efficient service.
Trusted Customer – Rated 5 out of 5
Good value car insurance with a wide available range of options.
Simple process to obtain car insurance with a good selection of options.
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Marc Hancock – Rated 5 out of 5
Great product, more options available to make an informed but individual choice and will suit all types of purchasers.
Offered a product that couldn’t be matched,gave options without being pushed in to something that wasn’t needed.
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Helpful and efficient and was able to answer all my questions
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Quick and easy phone service
Trusted Customer – Rated 4.5 out of 5
Fairly good value for money
Very helpful and quick process to obtain car insurance on a new vehicle - no silly questions like “Do you take your car (a small Fiat) to the race track?”
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
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Car gone, no money yet...
Brian Shoebridge – Rated 4 out of 5
Competitive price but the agreed value was laughable on my last car. I paid particular attention to this aspect when taking a new policy
Claims process fine, car is gone but payment hasn't been received
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Francis Allen – Rated 4 out of 5
Changing policy to upgraded vehicle very easy
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These guys need to pick up their game on claims
Kieran Krohn – Rated 2 out of 5
No follow up as promised. Have had to chase them multiple times in making a claim. Overall has not been a very good experience.
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Lingesh Ananth Palanianantham – Rated 5 out of 5
The spot on response from Elizabeth was amazing. 5 stars to her support.