Read what our customers are saying
Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Great service, terrible renewal policy
Trusted Customer – Rated 4 out of 5
Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.
The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.
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Edward Willmott – Rated 5 out of 5
The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.
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Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
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First class
John Free – Rated 5 out of 5
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.
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Trusted Customer – Rated 2 out of 5
I have already purchased this before so much was happy.
In the past I have had great customer service. This time I experience terrible customer service! The lady I spoke to had very poor knowledge was not engaging had to read her lines more than once and had a very think accent which was hard to understand!!
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Douglas Moore – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.