Car Insurance Reviews

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Read what our customers are saying

Have to push to get things finalised

Trusted Customer – Rated 2 out of 5

Poor and slow customer service levels

More efficiency and better customer service would help!

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Call centre was hopeless.

Jennifer Weymouth – Rated 3.5 out of 5

Have other policies so happy with them

Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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Real can be trusted to look after you

Trusted Customer – Rated 5 out of 5

Fast, easy, and great value

Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.

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**** company with zero customer care interests and...

Ben Cowell – Rated 1 out of 5

I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.

Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.

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Trusted Customer – Rated 2 out of 5

I have already purchased this before so much was happy.

In the past I have had great customer service. This time I experience terrible customer service! The lady I spoke to had very poor knowledge was not engaging had to read her lines more than once and had a very think accent which was hard to understand!!

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Joanne Hillan – Rated 3.5 out of 5

just what i needed my wife uses your company for all our insurances

person spoke to was unsure of what i wanted when i rang to make the 1st payment because it did not come out of the bank. 3 times on hold

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Luigi Capuano – Rated 5 out of 5

Great customer service from the staff

Great

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Super quick and easy insurance!

Trusted Customer – Rated 5 out of 5

Good value for money and heaps of vehicle modifications to choose from.

Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.

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Could understand man on the phone.

Trusted Customer – Rated 4 out of 5

I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.

It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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