Car Insurance Reviews

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Read what our customers are saying

Have to push to get things finalised

Trusted Customer – Rated 2 out of 5

Poor and slow customer service levels

More efficiency and better customer service would help!

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All talk

Trusted Customer – Rated 1 out of 5

Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.

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I have email you guya 2nd jan 2020, still waiting for...

Trusted Customer – Rated 2 out of 5

Too slow replying back any email.

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Edward Willmott – Rated 5 out of 5

The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.

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Keeping it real for real folks

Dean Hawkins – Rated 5 out of 5

Im a normal guy that own a nice car. All i wanted was peace of mind and real insurance topped the list .

Good service..competitive pricing. Real insurance..actually

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Trusted Customer – Rated 1.5 out of 5

Very disappointing tried twice to do quote online,when mentioning this to real they were not to worried.I had trouble understanding my quote person and I had to tell him which drop box to use, not to mention how long it took to do a simple quote,with trying twice to do online quote and using a quote person it took over an hour not good enough Real.

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Trusted Customer – Rated 2 out of 5

As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.

I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.

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Real can be trusted to look after you

Trusted Customer – Rated 5 out of 5

Fast, easy, and great value

Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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**** company with zero customer care interests and...

Ben Cowell – Rated 1 out of 5

I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.

Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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