Read what our customers are saying
Keeping it real for real folks
Trusted Customer – Rated 5 out of 5
Im a normal guy that own a nice car. All i wanted was peace of mind and real insurance topped the list .
Good service..competitive pricing. Real insurance..actually
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Trusted Customer – Rated 3 out of 5
Very reasonable prices for cover.
Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
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Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!
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Edward Willmott – Rated 5 out of 5
The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.