Car Insurance Reviews

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Read what our customers are saying

Real seem to have interesting priorities...

Trusted Customer – Rated 3.5 out of 5

The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.

I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....

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First class

John Free – Rated 5 out of 5

Perfect for our needs. Thanks

So easy. Very knowledgeable guy.

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Automatic policy renewal is bad customer service. you...

Trusted Customer – Rated 1.5 out of 5

This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."

Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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Super quick and easy insurance!

Trusted Customer – Rated 5 out of 5

Good value for money and heaps of vehicle modifications to choose from.

Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.

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Disapointing.

Hannah Harn – Rated 1 out of 5

am thinking off moving all our policy's to another insurer.

dreadful and insulting

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Jagjiwan Modi – Rated 2.5 out of 5

I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.

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I have email you guya 2nd jan 2020, still waiting for...

Trusted Customer – Rated 2 out of 5

Too slow replying back any email.

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Real can be trusted to look after you

Trusted Customer – Rated 5 out of 5

Fast, easy, and great value

Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.

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Trusted Customer – Rated 2 out of 5

I have already purchased this before so much was happy.

In the past I have had great customer service. This time I experience terrible customer service! The lady I spoke to had very poor knowledge was not engaging had to read her lines more than once and had a very think accent which was hard to understand!!

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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