Read what our customers are saying
Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!
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I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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Keeping it real for real folks
Trusted Customer – Rated 5 out of 5
Im a normal guy that own a nice car. All i wanted was peace of mind and real insurance topped the list .
Good service..competitive pricing. Real insurance..actually
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Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
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Super quick and easy insurance!
Trusted Customer – Rated 5 out of 5
Good value for money and heaps of vehicle modifications to choose from.
Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Could understand man on the phone.
Trusted Customer – Rated 4 out of 5
I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.
It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.