Read what our customers are saying
Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great
Product Rating
Service Rating
Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
Product Rating
Service Rating
Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
XxxXxxxxxxxcxxxxxxxxxxxxx
Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
Product Rating
Service Rating
Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
Product Rating
Service Rating
All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
Product Rating
Service Rating
Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
Product Rating
Service Rating
**** company with zero customer care interests and...
Ben Cowell – Rated 1 out of 5
I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.
Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.
Product Rating
Service Rating
Great service, terrible renewal policy
Trusted Customer – Rated 4 out of 5
Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.
The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.
Product Rating
Service Rating
Jagjiwan Modi – Rated 2.5 out of 5
I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.
Product Rating
Service Rating
Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther