Read what our customers are saying
Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Trusted Customer – Rated 2 out of 5
I have already purchased this before so much was happy.
In the past I have had great customer service. This time I experience terrible customer service! The lady I spoke to had very poor knowledge was not engaging had to read her lines more than once and had a very think accent which was hard to understand!!
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Where are my policy documents?
Matthew Trevitt – Rated 1 out of 5
I still DO NOT have my Policy Documents.
I ticked the box to recieve my Policy Documents in paper form mailed to me and after a month I still Have NOT recieved them.
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
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Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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**** company with zero customer care interests and...
Ben Cowell – Rated 1 out of 5
I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.
Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.
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Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther
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Super quick and easy insurance!
Trusted Customer – Rated 5 out of 5
Good value for money and heaps of vehicle modifications to choose from.
Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.