Read what our customers are saying
Disapointing.
Hannah Harn – Rated 1 out of 5
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.
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Very disappointed
Trusted Customer – Rated 1 out of 5
Very disappointing
I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.
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Joanne Hillan – Rated 3.5 out of 5
just what i needed my wife uses your company for all our insurances
person spoke to was unsure of what i wanted when i rang to make the 1st payment because it did not come out of the bank. 3 times on hold
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther
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Could understand man on the phone.
Trusted Customer – Rated 4 out of 5
I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.
It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.
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Great service, terrible renewal policy
Trusted Customer – Rated 4 out of 5
Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.
The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.
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Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!