Car Insurance Reviews

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Read what our customers are saying

Call centre was hopeless.

Jennifer Weymouth – Rated 3.5 out of 5

Have other policies so happy with them

Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.

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First class

John Free – Rated 5 out of 5

Perfect for our needs. Thanks

So easy. Very knowledgeable guy.

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Super quick and easy insurance!

Trusted Customer – Rated 5 out of 5

Good value for money and heaps of vehicle modifications to choose from.

Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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Joanne Hillan – Rated 3.5 out of 5

just what i needed my wife uses your company for all our insurances

person spoke to was unsure of what i wanted when i rang to make the 1st payment because it did not come out of the bank. 3 times on hold

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Automatic policy renewal is bad customer service. you...

Trusted Customer – Rated 1.5 out of 5

This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."

Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.

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Real can be trusted to look after you

Trusted Customer – Rated 5 out of 5

Fast, easy, and great value

Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.

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Real seem to have interesting priorities...

Trusted Customer – Rated 3.5 out of 5

The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.

I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....

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Trusted Customer – Rated 2 out of 5

As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.

I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.

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Kristina Fincham – Rated 1 out of 5

still waiting on a call back from last wednesday

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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