Read what our customers are saying
Disapointing.
Hannah Harn – Rated 1 out of 5
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great
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Very disappointed
Trusted Customer – Rated 1 out of 5
Very disappointing
I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing
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Hit-and-miss service - some staff are great, some...
Trusted Customer – Rated 2 out of 5
The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.
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Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.
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Could understand man on the phone.
Trusted Customer – Rated 4 out of 5
I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.
It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.
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I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.
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Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
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First class
John Free – Rated 5 out of 5
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.