Read what our customers are saying
Douglas Moore – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Super quick and easy insurance!
Trusted Customer – Rated 5 out of 5
Good value for money and heaps of vehicle modifications to choose from.
Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Disapointing.
Hannah Harn – Rated 1 out of 5
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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**** company with zero customer care interests and...
Ben Cowell – Rated 1 out of 5
I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.
Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.
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Jagjiwan Modi – Rated 2.5 out of 5
I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.