Read what our customers are saying
Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
Product Rating
Service Rating
Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!
Product Rating
Service Rating
Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther
Product Rating
Service Rating
Craig Curtin – Rated 1 out of 5
The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.
Product Rating
Service Rating
Could understand man on the phone.
Trusted Customer – Rated 4 out of 5
I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.
It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.
Product Rating
Service Rating
Haven'thad toclaim so there's nnothingto report
David Harvy – Rated 2.5 out of 5
XxxXxxxxxxxcxxxxxxxxxxxxx
Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.
Product Rating
Service Rating
I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.
Product Rating
Service Rating
Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
Product Rating
Service Rating
Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.
Product Rating
Service Rating
Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....