Read what our customers are saying
Trusted Customer – Rated 3 out of 5
Very reasonable prices for cover.
Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)
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Edward Willmott – Rated 5 out of 5
The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
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Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great