Car Insurance Reviews

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Read what our customers are saying

Luigi Capuano – Rated 5 out of 5

Great customer service from the staff

Great

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Call centre was hopeless.

Jennifer Weymouth – Rated 3.5 out of 5

Have other policies so happy with them

Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.

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Haven'thad toclaim so there's nnothingto report

David Harvy – Rated 2.5 out of 5

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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.

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Not happy with the customer service

Trusted Customer – Rated 1 out of 5

Not happy with the customer service at all

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All talk

Trusted Customer – Rated 1 out of 5

Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.

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Kristina Fincham – Rated 1 out of 5

still waiting on a call back from last wednesday

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**** company with zero customer care interests and...

Ben Cowell – Rated 1 out of 5

I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.

Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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Jagjiwan Modi – Rated 2.5 out of 5

I had been charged twice and not been refunded for more than 8 days now I had called to rectify.. but the charges have not been refunded yet.

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Bad

Trusted Customer – Rated 1.5 out of 5

Now good for service ask for

Bad not ther

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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1300 620 268

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