Car Insurance Reviews

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Read what our customers are saying

Luigi Capuano – Rated 5 out of 5

Great customer service from the staff

Great

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Super quick and easy insurance!

Trusted Customer – Rated 5 out of 5

Good value for money and heaps of vehicle modifications to choose from.

Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.

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Great service, terrible renewal policy

Trusted Customer – Rated 4 out of 5

Tired of dealing with the same issue every year of auto policy renewal for a higher premium than a new customer.

The lady I spoke with on the phone was professional & courteous. I cannot fault their customer service (that said, I have never had to make a claim). However, I resent having to cancel my policy each year and take out a new policy to enable the best possible price. It is irritating beyond belief. They were quite happy to automatically renew my policy (even though I have NEVER authorised them to do this), whereas by cancelling my policy and coming back as a "new" customer I managed to save myself over $50. I think I might go elsewhere next year. There is obviously no reward for customer loyalty.

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Haven'thad toclaim so there's nnothingto report

David Harvy – Rated 2.5 out of 5

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Zilch-I did it online. Preferable to speaking with a moron. They're everywhere.

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Hit-and-miss service - some staff are great, some...

Trusted Customer – Rated 2 out of 5

The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.

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Joanne Hillan – Rated 3.5 out of 5

just what i needed my wife uses your company for all our insurances

person spoke to was unsure of what i wanted when i rang to make the 1st payment because it did not come out of the bank. 3 times on hold

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Bad

Trusted Customer – Rated 1.5 out of 5

Now good for service ask for

Bad not ther

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Have to push to get things finalised

Trusted Customer – Rated 2 out of 5

Poor and slow customer service levels

More efficiency and better customer service would help!

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All talk

Trusted Customer – Rated 1 out of 5

Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.

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Could understand man on the phone.

Trusted Customer – Rated 4 out of 5

I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.

It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.

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Comprehensive Car Insurance

Complete cover means we protect you against the cost of accidents, theft, and damage to your car and belongings.

Pay As You Drive Car Insurance

All the benefits of comprehensive cover for less. You only pay for the kilometres you plan to drive.

Third Party Property, Fire & Theft

We cover you for all the benefits of Third Party Property Damage along with theft or attempted theft and fire.

Third Party Property Damage Insurance

Protects you against the cost of damage to other people’s cars and property.

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