Read what our customers are saying
Trusted Customer – Rated 1 out of 5
I rated real insurance one start because, for one I could not understand some of the call staff and when I ask for them to repeat they was rude and offensive, generally a bad experience with this company and I was only with them for a week and I had to cancel the policy because they was just to hard to deal with.
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How does real turnaround a deserting customer ?? call...
Trusted Customer – Rated 1 out of 5
while price was competitive, service was non-existent.
You are thieves. Particularly during these trying times. I swap (sell) a car for another, but you still charge for both (despite the fact that I do not even own or have access to the vehicle I have to continue paying for it). how is this even justified. Currently looking to move to another supplier (includes House / contents and 2 cars)
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I didn't ask to be spammed
Trusted Customer – Rated 2 out of 5
Noisy call ctr, took ages to do what I think should have been simple. I keep getting requests to give reviews for this long phone call so there you go.
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Valerie Hambrook – Rated 2 out of 5
need more knowledge of the process of third party car insurance requirements in NSW Australia..Would not recommend the company
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When asking to cancel my policy got given the complete...
Micheal Suckling – Rated 1 out of 5
They are happy to take money but don't like to payout or payback refunds
Complete **** would never Insure with this company again
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Murray Crawford – Rated 1 out of 5
service was not a service it took 6 calls to try and change the kilometres I would drive and a new policy had to be written .I was told that the old policy could not be opened and had to be referred to another department . this department finally sorted things out the policy was sent to me with errors ,these could not be sorted hence a new policy having to be drawn up , I have 2 car 1 house and content policy so was not happy with the service it was not all the fault of persons who took my calls,
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Douglas Moore – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian
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Real can be trusted to look after you
Trusted Customer – Rated 5 out of 5
Fast, easy, and great value
Renewing insurance was easy and fast. I stayed with Real because they are GREAT value and the customer service is second to none when you need them most.
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I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.