Read what our customers are saying
Kristina Fincham – Rated 1 out of 5
still waiting on a call back from last wednesday
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great
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Trusted Customer – Rated 3 out of 5
Very reasonable prices for cover.
Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)
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Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Super quick and easy insurance!
Trusted Customer – Rated 5 out of 5
Good value for money and heaps of vehicle modifications to choose from.
Ease when getting a quote online, then no trouble purchasing the quote when complete. No trouble at all.
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Automatic policy renewal is bad customer service. you...
Trusted Customer – Rated 1.5 out of 5
This says it all: "Your insurance policy will automatically renew unless you advise us otherwise prior to the policy renewal date. By updating your details you give us the authority to debit your nominated account for future payments."
Auto renewal immediately set off alarm bells. I won't proceed with the policy based on that. Too suspicious that there will be other tricks in the fine print.
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I have email you guya 2nd jan 2020, still waiting for...
Trusted Customer – Rated 2 out of 5
Too slow replying back any email.