Read what our customers are saying
Trusted Customer – Rated 2 out of 5
I have already purchased this before so much was happy.
In the past I have had great customer service. This time I experience terrible customer service! The lady I spoke to had very poor knowledge was not engaging had to read her lines more than once and had a very think accent which was hard to understand!!
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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First class
John Free – Rated 5 out of 5
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.
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Trusted Customer – Rated 3 out of 5
Very reasonable prices for cover.
Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)
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Have to push to get things finalised
Trusted Customer – Rated 2 out of 5
Poor and slow customer service levels
More efficiency and better customer service would help!
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Douglas Moore – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian
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Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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Edward Willmott – Rated 5 out of 5
The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.