Read what our customers are saying
Refund due?
Sunil Mishra – Rated 3 out of 5
Premium difference online and via call centre. As a client i was forced to call.
I tried online quote and payments. quote was fine but system was not allowing online payments. I had been forced to call the call centre as a result the quote was changed and i was forced to pay higher premium. I should be refunded the difference in premium paid.
Product Rating
Service Rating
Glad i decided to use real insurance's services.
Trusted Customer – Rated 5 out of 5
I got exactly what I wanted with no extra charges.
Excellent. My insurance was done online, and your Customer Service Team were very helpful.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
pricing was great communication was also good
Everything great communication helpful staff
Product Rating
Service Rating
Julee Barbour – Rated 5 out of 5
Very competitive service😀
Very efficient
Product Rating
Service Rating
Fred Horton – Rated 4.5 out of 5
Yes I would definitely recommend Real Insurance.
Product Rating
Service Rating
Rachel King – Rated 5 out of 5
Service was excellent and the service was great
🤩🤩🤩🤩🤩🤩🤩🤩🤩
Product Rating
Service Rating
Ridiculous service times! gone down hill since changed...
Trusted Customer – Rated 1 out of 5
Disappointed in the amount of time taken to settle the claim.
My 75 year old mother has been waiting 5 weeks for a settlement letter following her car being deemed a total loss. It took 4 weeks to receive the payout and we STILL don't have the settlement letter which is required by the RMS. Ridiculous!
Product Rating
Service Rating
Awesome
Trusted Customer – Rated 5 out of 5
Best customer service from David, quick pick up of call didn't have to wait an hour To talk to someone, great advice and had a good laugh
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
price reduced to not much more than 3rd Party with lower insured value - I was happy.
Very good - no problems with anything a good price also after reducing insured value.
Product Rating
Service Rating
Trusted Customer – Rated 1 out of 5
They did 2 insurances of my 1 Holden car.I don’t need two.i need one only .In future,they have to be careful.