Read what our customers are saying
Efficient and helpful responses
Trusted Customer – Rated 5 out of 5
I like that Real takes kilometres driven into account in calculating their premiums
Telephone service is excellent and very efficient action after hail damage early in 2019
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Janet Oldenburg – Rated 5 out of 5
The lady was very clear and concise in explaining the policy. She was very friendly
i would recommend them to other people. They were clear and concise in explaining the policy
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Brilliant.
Robert Mccammon – Rated 5 out of 5
The policy I purchased is the exact one for my needs. Will use REAL again as my preferred Insurer.
My expienence with Real, was one that was a phone call from the a Car dealership, the call was beautifully handle, by one of your excellent staff. While the transaction was a little slow ( had trouble find the car details ) since learnt that the dealership had a similar problem. Nothing but good to say about your staff,
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Trusted Customer – Rated 5 out of 5
Best price after I did a comparison.
I got my car insurance online and found it very easy to do, good website.
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Alison Green – Rated 5 out of 5
Good price & simple to do all online.
Easy to do online & would be likely to use again.
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Disapointing.
Hannah Harn – Rated 1 out of 5
am thinking off moving all our policy's to another insurer.
dreadful and insulting
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Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Trusted Customer – Rated 4 out of 5
Easy pain free experience.
I can't really comment on service, due the policy being taken out online & there was zero interaction with any of REAL insurance team members.
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Trusted Customer – Rated 5 out of 5
My mother has used Real insurance for years and has had very positive results with them.
Quick efficient service. The first operator didn't really know what to do but after transfer to Australian operator my issue was handled very efficiently.
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Trusted Customer – Rated 5 out of 5
Best Service