Read what our customers are saying
Call centre was hopeless.
Jennifer Weymouth – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Trusted Customer – Rated 4 out of 5
Easy pain free experience.
I can't really comment on service, due the policy being taken out online & there was zero interaction with any of REAL insurance team members.
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Trusted Customer – Rated 5 out of 5
My mother has used Real insurance for years and has had very positive results with them.
Quick efficient service. The first operator didn't really know what to do but after transfer to Australian operator my issue was handled very efficiently.
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Trusted Customer – Rated 5 out of 5
Best Service
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Awesome
Trusted Customer – Rated 5 out of 5
Price was Awesome includes all my extras
Can't recommend Real Insurance enough. Quote was spot on. Included everything I wanted. No messing me around like all the others.
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Philip Powell – Rated 4 out of 5
Competitive rates
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Happy with your service
Trusted Customer – Rated 5 out of 5
great service
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Great service
Gregory Miskell – Rated 5 out of 5
They are easy to deal with when you need to make a claim
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I appreciate the varied and customised cover options
Trusted Customer – Rated 4 out of 5
After much research reading and the gained information, I decided that this Policy with Real Insurance suits my personal situation
The cover Options are easy to understand and can be arranged for the individual user lifestyle.