Read what our customers are saying
Good for new customers, terrible loyalty towards...
Trusted Customer – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Horrendous processes and staff. thieves!
Trusted Customer – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
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Trusted Customer – Rated 4 out of 5
Very good service with helpfulness advice on how to minimize premium based on individual circumstances
Waiting time on phone not too long, courteous staff, knowledgeable with transaction carried out reasonably quickly.
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Trusted Customer – Rated 5 out of 5
Great set up and good prices
Just good pricing and easy set up
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Trusted Customer – Rated 5 out of 5
Value for money and support
Great customer service
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Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Always great service
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Wayne Thompson – Rated 4.5 out of 5
Please - Refer previous notation.
Polite,, no timewasting, to the point and all relevant. I now have both of my vehicles covered by real insurance, and certainly have peace of mind.
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Very easy to deal with real insurance
Trusted Customer – Rated 5 out of 5
Terrific...very easy to insure new car and cancel old policy
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Trusted Customer – Rated 5 out of 5
Pretty good till now. Easy steps in getting the insurance that's really good value for money.
Uptill now it's pretty good.
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Competent. courteous.
Trusted Customer – Rated 5 out of 5
Great value and price. Highly recommended.
The customer service staff member was absolutely lovely and completely competent while changing details over the phone which was quite a complex task as circumstances had changed a lot. She was patient, calm, confident and organised as well as polite and courteous.