Read what our customers are saying
Simple to use app and friendly call centrehelp
Glenn Carter – Rated 4.5 out of 5
Excellent app to use online. Simple to follow and you get a quote on the spot. Then called the call centre to confirm a few details. Staff were very helpful, friendly and knowledgeable. I saved over $1200 moving from NRMA. Excellent! I have recommended Real to most of my friends. They can't believe I saved so much.
Very simple and asy to use app to get car insurance quote. I saved over $1,200 dollars switching from NRMA, who I had been with for over 22 years. They do not offer a kilometre based incurance package.
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Charming
Trusted Customer – Rated 4 out of 5
Good product and fair detail
Great service, attentive to customer service, friendly and helpful
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Trusted Customer – Rated 4.5 out of 5
Service quality and product
The service quality was high, staff were responsive and understood market position
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Neutral customer experience
Trusted Customer – Rated 4 out of 5
the price was the cheapest on the market for my level of service i was looking for and so I signed on the dotted line
I haven't actually spoken to any body over the phone which is why I scored average. All my service was done over the internet and price matching. I looked into comparing the prices and found that Real insurance was in the price range I was looking for.
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Trusted Customer – Rated 5 out of 5
The purchase of my car insurance online was extremely easy and email and hard copy paperwork arrived within couple of days. Good premium offered
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Good service by realinsurance
Trusted Customer – Rated 4 out of 5
Professional Customer Service
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Good sales customer service
Trusted Customer – Rated 4.5 out of 5
I think the purchase process is smooth and its price is similar to those in the market right now but because they have high ratings, I'd rather pay a little bit more if necessary.
I found this insurance company online and their reviews were so good that I am giving this a try. Customer service is very good and you can feel that they are willing to help you. Will need to see further when it comes to claims if any. So far so good.
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Great price!
Trusted Customer – Rated 3.5 out of 5
Great when done.
Very difficult to do online wouldn't accept payment - driver details caused problems even with phone help
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Jenny Beary – Rated 4 out of 5
Easy to deal with
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Trusted Customer – Rated 5 out of 5
Customer friendly. Easy to follow.
Online purchase very smoothe.