Read what our customers are saying
Not great
Trusted Customer – Rated 1 out of 5
Not easy to talk to as they don’t pick up the phone. Don’t answer emails either.
Had a very surly lady on the phone when trying to discuss what I needed to obtain for a payout. Wait time for someone to answer the phone was on average 45 minutes.
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Gave me an honest quate, price didn't change at final...
Trusted Customer – Rated 5 out of 5
Honestly
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Trusted Customer – Rated 4 out of 5
Best comparative value for money regarding cost of policy.
Competitive pricing.
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Very helpfull
Trusted Customer – Rated 5 out of 5
the price is reasonable and monthly payments are very helpfull
they were very polite and helpful
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Trusted Customer – Rated 5 out of 5
Better coverage than Suncorp for the same $
Less annoying by far than any customer service person from Youi.
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Excellent customer service
Trusted Customer – Rated 5 out of 5
I don’t drive big distances that much so I love that I was able to purchase comprehensive insurance for specific kilometres. I can alter that if I need to and it’s saved me good dollars!
I obtained a quote from the website but had a specific question and had to ring them. The staff member was friendly and helpful so I was very happy with the service
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Great customer service
Trusted Customer – Rated 5 out of 5
I always check if I can get cheaper elsewhere at every renewal for all my insurances. I am still with Real.
I have been a customer of many years, I will not be changing any time soon.
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Trusted Customer – Rated 4.5 out of 5
Really easy to talked to. And hoped I have a good birthday tomorrow
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Easy and transparent process
Trusted Customer – Rated 4.5 out of 5
The purchase process was simple and without problems. HOWEVER when my husband first took out this same insurance, you could carry-over unused kilometres to the next year. This was one of the chief benefits, and the reasons why I considered this insurance. I assumed this was still the case, until I completed the purchase then read the PDS carefully. Dropping this arrangement is a bad marketing move; it may earn you a few extra dollars, but it significantly reduces the attractiveness of the product. (It will certainly reduce the amount of kilometres my husband will purchase in April, if he renews; he wasn't aware of this change).
Easy. I entered my car registration number, and all the relevant details came up. Modelling different excesses and their effect on premiums was quick and easy, It was easy to compare the Comprehensive and Pay as You Go options. The PDS is very clear and easy to read, and covered everything I needed to know
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Very reasonable prices and good service
Trusted Customer – Rated 5 out of 5
Reasonable prices , good customer service
Excellent