Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Better coverage than Suncorp for the same $
Less annoying by far than any customer service person from Youi.
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Excellent customer service
Trusted Customer – Rated 5 out of 5
I don’t drive big distances that much so I love that I was able to purchase comprehensive insurance for specific kilometres. I can alter that if I need to and it’s saved me good dollars!
I obtained a quote from the website but had a specific question and had to ring them. The staff member was friendly and helpful so I was very happy with the service
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Great customer service
Trusted Customer – Rated 5 out of 5
I always check if I can get cheaper elsewhere at every renewal for all my insurances. I am still with Real.
I have been a customer of many years, I will not be changing any time soon.
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Trusted Customer – Rated 4.5 out of 5
Really easy to talked to. And hoped I have a good birthday tomorrow
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Easy and transparent process
Trusted Customer – Rated 4.5 out of 5
The purchase process was simple and without problems. HOWEVER when my husband first took out this same insurance, you could carry-over unused kilometres to the next year. This was one of the chief benefits, and the reasons why I considered this insurance. I assumed this was still the case, until I completed the purchase then read the PDS carefully. Dropping this arrangement is a bad marketing move; it may earn you a few extra dollars, but it significantly reduces the attractiveness of the product. (It will certainly reduce the amount of kilometres my husband will purchase in April, if he renews; he wasn't aware of this change).
Easy. I entered my car registration number, and all the relevant details came up. Modelling different excesses and their effect on premiums was quick and easy, It was easy to compare the Comprehensive and Pay as You Go options. The PDS is very clear and easy to read, and covered everything I needed to know
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Very reasonable prices and good service
Trusted Customer – Rated 5 out of 5
Reasonable prices , good customer service
Excellent
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Trusted Customer – Rated 4.5 out of 5
Seems to be what I need in car insurance.
Friendly and helpful customer service.
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Could have done better
Trusted Customer – Rated 2.5 out of 5
Cover is good - am happy with the product
I rang up to change my address. A previous change from interstate had not been actioned. On 2 occasions I was told someone from real would call me. Each time I had to call them.
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Quick and easy phone service
Trusted Customer – Rated 4.5 out of 5
Fairly good value for money
Very helpful and quick process to obtain car insurance on a new vehicle - no silly questions like “Do you take your car (a small Fiat) to the race track?”
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Trusted Customer – Rated 5 out of 5
They saved us a considerable amount on what we were paying to one of the larger insurer's for the same cover ! Got to love that !!!
We were told about real insurance by friends and found them fantastic and very efficient and offered a great deal !