Read what our customers are saying
'real' service personnel selling real insurance
Trusted Customer – Rated 4.5 out of 5
The options for Funeral Insurance are realistic and are make easy to choose the appropriate plan
Friendly, patient service. Tanya gave me time to comprehend all the information and there was no pressure to adopt a higher rate - just to choose one that was appropriate for me and my budget. Great products to suit my needs.
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Great service, but advertising banter by the operator...
Trusted Customer – Rated 5 out of 5
Please see previous comment
I had already researched funeral insurance (from "Real" and its competitors). I selected "Real" because of their premiums, incentives and reputation. Unfortunately I had to listen to a long-winded, and often tedious, repeat of things I already l knew. Maybe "Real" could consider a cut-down version of their operators "spiel" for those of us that had already carefully researched BEFORE contacting "Real".
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I spoke to merna..she was polite had a great knowledge...
Trusted Customer – Rated 4.5 out of 5
I spoke to Merna..she was polite had a great knowledge about Funeral Insurance and could answer my questions...helpful and very happy with customer service. I am impressed when ringing no buttons to press before l spoke to a human thank you
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Awesome customer service
Trusted Customer – Rated 5 out of 5
The consultant that assisted me was extremely friendly & patient. I asked a lot of questions & she was able to answer & resolve all of them. Awesome customer service.
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The customer service officer kirk in sydney was...
Trusted Customer – Rated 5 out of 5
Considering that there's a multitude of Companies offering Funeral plans..I wish 10 years ago I had initially chosen Real
The Customer service officer Kirk in Sydney was exemplary in his patience.. explanations clarification of any of my queries or concerns with switching after 10+years of an ongoing funeral plan for myself and son from a different company. I felt very confident and happy with my decision to come to Real in relation to switching after
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Polite and Helpful
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Very informative and answered all my questions. very...
Trusted Customer – Rated 4.5 out of 5
The funeral insurance was exactly what I was looking for, for now. I felt no pressured really comfortable with my decision.
Very informative and answered all my questions. Very friendly voice which kept me on the phone.
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The person i spoke to was very helpful, had a great...
Trusted Customer – Rated 4.5 out of 5
The features that have been introduced to me by Real Insurance will suit my requirements for the future
The person I spoke to was very helpful, had a great telephone manner, her personality & customer service made me feel at ease & comfortable whilst talking to her over the phone
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I recommend real insurance
Trusted Customer – Rated 5 out of 5
Excellent Customer Service the Consultant listened to my questions and was very helpful .I have been with Real Insurance for about 20 years and have always found the staff so Kind and they take the time to explain things and being a Pensioner I am so grateful for that.
The experience was great and my follow up call was they rang when they said and took the time to make sure I had no other questions great Customer Service .
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Amazing service
Trusted Customer – Rated 5 out of 5
quality product, great service
brilliant