Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Took time to explain everything
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Immediately after accepting the cover i discovered...
Trusted Customer – Rated 2.5 out of 5
Its what I expected.
Immediately after accepting the cover I discovered that circumstances had changed so I asked for the policy to be cancelled. A few days later after a return e-mail advising that this request had been received I had a call from a person wasting my time purporting to need to stick to procedure and boring me with information that I already knew when I was busy. Clearly a ploy to save the sale but it backfired not only as I had good reason for cancelling but with this ploy I got my back up and will never deal with Real again. I live in a retirement village and will be letting my neighbours know of my experience with Real Insurance.
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She was very courteous, and knew her product well and...
Trusted Customer – Rated 5 out of 5
She was very courteous, and knew her product well and took into consideration my financial situation - a credit to the company ;)
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
It sounds like exactly what we always wanted but had to do with second best.
Hamish told it very well to us.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I found the call centre staff to be friendly and explained things in a friendly manner
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Trusted Customer – Rated 5 out of 5
It met my needs and didn't try to trick me
The salesman was polite, patient, spoke and understood English perfectly and knew the product well enough to sell it to me.
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Staff member orlando was very friendly and polite...
Trusted Customer – Rated 4.5 out of 5
Staff member Orlando was very friendly and polite which made it easy to talk to about your policy.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very helpful
Very easy
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Amazing. "Thankyou"
So friendly and understanding. 10 out of 10
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Suits my families needs in the event of my death.
Polite, Efficient and to the point.