Read what our customers are saying
Friendly, fast & efficienct! i absolute sweetheart!
Trusted Customer – Rated 5 out of 5
Well deserved! And phone manner on point! Really helped Angie me through my coverages
Kelly was amazing! She is an asset to Hollard & I believe she has an amazing work ethic! I have passed her from time to time being a fellow employee however I know that all our customers are treated with the same care, love and effort!! Proud to work alongside you! :)
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Luke Norman – Rated 5 out of 5
great...………...jbhhjbhbjhbj
great
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Positive and pleasant
Trusted Customer – Rated 4.5 out of 5
Ticks all the boxes and covers.
Professional and efficient.
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Trusted Customer – Rated 4 out of 5
The quotation online is not appropriate for new quote. One day different price is so much higher than it should be
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Easy to deal with, the rep. was able to answer my...
Trusted Customer – Rated 4 out of 5
Price, very competitive, good to deal with
Price , easy to deal with
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Joyce Scott – Rated 4 out of 5
It was easy to apply on line. Email confirmation was very quick.
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Trusted Customer – Rated 5 out of 5
Helpful and satisfied my policy is sorted
I changed my policies online and then called up to cancel previous policies - the young man on the phone was so nice and I wish I had remembered his name - nothing was any trouble for him and it was very satisfying to have everything sorted
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Trusted Customer – Rated 5 out of 5
Low cost insurance for the highest form of cover! :)
Quick and easy policy set-up with Brayden! :)
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Anita Buncic – Rated 5 out of 5
My CSO was awesome