Read what our customers are saying
Trusted Customer – Rated 4 out of 5
Very courteous and efficient thankyou
Very courteous and efficient thankyou
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Poor customer service
Trusted Customer – Rated 1 out of 5
unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance
Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.
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Trusted Customer – Rated 4 out of 5
I have been through a claim process which was painful through an extremely traumatic experience. It made me seriously look at my insurance options. Real still came up trumps but I feel better about it knowing the hoops you might have to jump through for a serious claim - just hope for my own sake I never ever have one of those again! Insurance never really covers everything. Valuable lesson.
The phone consultant was friendly helpful and patient. I am used to dealing with Real now and know some time is involved, but having an operator I can understand, and who was also positive and had a ‘let’s do this’ attitude instead of ‘I know i’m Not making you happy but I really need this information’, it was refreshing.
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Trusted Customer – Rated 4 out of 5
The quotation online is not appropriate for new quote. One day different price is so much higher than it should be
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Great service
Trusted Customer – Rated 5 out of 5
Great service, explained everything well, responses were timely and friendly professional staff
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Easy to follow online
Trusted Customer – Rated 4 out of 5
Good value for money for the cover that I required
Nothing, I did it online
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Catherine Mccormack – Rated 5 out of 5
Great service. Friendly and professional
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Trusted Customer – Rated 5 out of 5
Easy to understand what’s included Affordable pricing
Great communication over the phone very friendly and personable
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Good service!
Trusted Customer – Rated 5 out of 5
Good product at great price!
The agent was helpful and knowledgeable.
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Stephanie Halper – Rated 5 out of 5
Good price for insurance. Spoke to staff and they were very friendly and helpful. So pleased that Real is based in Australia.