Read what our customers are saying
Customer service was atrocious
Trusted Customer – Rated 1 out of 5
Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!
Customer service was atrocious. Messed up payment information, overcharged account and 1 month later I am still waiting for a response regarding compensation!
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Extremely disappointed.will not be usingthemecer again
Shanna Burke – Rated 1 out of 5
****, very bad experience
Extremely disappointed, n every level won't ever do business again
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Disgusting
Ethan Peak – Rated 1 out of 5
Was happy till make a recent call
Service was shocking as customer for many years I’m about to pull all My policy’s away from real in the coming day
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Disappointed and unheard
Trusted Customer – Rated 2.5 out of 5
Price was ok in comparison.
Disappointed that long standing customers are not given any priority or exclusive services/rate. Someone who is the with real insurance for >10yrs is given the same rate as someone who joins online. I had to complain to receive a meager discount after having multiple policies. In the past, long standing customers were given cash back...think about providing SOMETHING. Phone services are fine, repetitive scripts with the representatives actually slows down the conversation - also do not follow up on complaints history raised unless prompted. Which I had to do recently.
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Call centre staff
Trusted Customer – Rated 2 out of 5
Better English speaking call centre staff. Also too much back ground noise, I suspect staff working from home ? Call centre staff who can stop following and preaching the scripted screen read out and listen to customer information offered. 15+ minutes to end and NOT renew current home & contents insurance. Didn't get chance on that call to answer questions about and activate online quote
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Trusted Customer – Rated 1 out of 5
You fail all the basics of service and competence.
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I have been double charged for the same property home...
Mason Phillips – Rated 1 out of 5
As above. I was informed that my account had been deleted and now I have been charged for 2 accounts
I am upset and hope someone can call me back. I cancelled a Home and Contents Insurance because I provide the incorrect dates. My Fault, but I did this over the phone with one of your service agents who said that they had cancelled my account. I then did a new cover on the via your website and thought all was good. On the 17th April, my new account direct debited the due money, no issue! On the 20th April, i was the charged again..... I logged in and found that i have 2 accounts for the same property. I would like someone to call me please.
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Peter Griffiths – Rated 1.5 out of 5
don't need it I am landlord
Excellent service when I eventually got thru to someone who wanted to help rather than just go system step by step
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Still waiting
Brendan Brown – Rated 3 out of 5
Well priced and easy to navigate
It's a bit hard to rate a service when there is no interaction apart from filling in a form online and paying with a credit card. The one and only email that I received promised that my certificate of insurance was to follow shortly. Well it's been almost 2 weeks and still nothing
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Extremely displeased with the unresolved issue and the...
Linda Stuart – Rated 3 out of 5
Good product. Reasonable cost.
I completed a survey for Real Insurance (not with you) several days ago. I explained in detail what had occurred. I would have thought I would be contact by Real as a result. Most unimpressed about the still unresolved issue I have regarding Landlord Insurance.