Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Really good
Great and well presented
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Great freindly helpful service from the phone operator
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I spoke with sophia right from my initial enquiry and...
Trusted Customer – Rated 5 out of 5
I spoke with Sophia right from my initial enquiry and I must say its been a long time since I have spoken with someone whom I would rate as EXCELLENT. Her customer service as second to none.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Would recommend it.
Pleasant and friendly service.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The staff member was very friendly and very informative.
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If a quote over the phone is going to take half an...
Trusted Customer – Rated 2 out of 5
There is one fundamental problem, I was told I would be covered straight away... RUBBISH, who would the benefit be paid to?? That question was never asked the policy will never be homered until the policy's paperwork is completed and returned, complete transparency is essential if selling such a sensitive product the policy holder needs to be 100% confident in your product, obviously they won't be around when the product is needed. I very much doubt I will maintain this policy, VERY UNPROFESSIONAL.
If a quote over the phone is going to take half an hour don't have your tv commercials insinuate it will only take five minutes, its very misleading, busy people need to know it will take that long, I almost hung up the phone.
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Pushy. too much upselling
Trusted Customer – Rated 3 out of 5
Pushy. I rang up for one thing and they signed me up for another after I said I wanted to look for what I originally called for instead
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Prompt response and answered all our questions, very...
Trusted Customer – Rated 4.5 out of 5
Prompt response and answered all our questions, very friendlyand helpful.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
But as you know, a just commencing should have time to read and re-read the whole policy content then rate it after.
I am just a new start. I think it is very early to rate your service.
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Trusted Customer – Rated 5 out of 5
great customer service