Read what our customers are saying
Greg Hutchinson – Rated 4.5 out of 5
Appears to be a great product
Excellent customer service
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Sadly disappointed by the way you project your service.
Chris Lord – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Trusted Customer – Rated 4.5 out of 5
There are adequate provisions.
The team member (Oscar) was personal, engaging and helpful.
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Excellent service. yagmur is courteous, professional...
Trusted Customer – Rated 5 out of 5
Excellent service. Yagmur is courteous, professional and friendly. I was very comfortable dealing with Yagmur. Thank you
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The worker with whom i spoke to was very professional...
Trusted Customer – Rated 5 out of 5
Good choice of extras if required
The worker with whom I spoke to was very professional and happy to explain information if requested
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Trusted Customer – Rated 4 out of 5
Good
Good
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Trusted Customer – Rated 3 out of 5
The guy I spoke to was lovely and helpful. Just annoyed when I requested a call back for my partner to get a quote that night & it didn’t happen. Then the following day I had 6 missed calls (no voice message left). I’m sorry but you called me during work how’s and I wasn’t available to answer but comeon 6 times is a little excessive! Common sense should have told you to call me back around the same time I called the night before to successfully get me!
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Had the pleasure speaking to joseph from the baulkham...
Trusted Customer – Rated 5 out of 5
Absolutely happy with everything that im receiving has taken away all the what ifs and am glad to know my family will be looked afrer if anything happens to me.Thanks Real Life
Had the pleasure speaking to Joseph from the Baulkham Hills Branch who was absolutely brilliant throughout the whole process..Very informative with no pressures such as other companies do..Absolutely Outstanding Customer Service..
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Trusted Customer – Rated 5 out of 5
Excellent
Very Good service.
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Excellent service
Rachel Tonga – Rated 5 out of 5
Excellent service and friendly helpful the quote is awesome
Excellent service ,friendly explained everything which made things easy to understand