Real Insurance Reviews

Trusted Customer – Rated 2 out of 5

As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.

I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.

Real seem to have interesting priorities...

Trusted Customer – Rated 3.5 out of 5

The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.

I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....

Great service

Sonya Bruton – Rated 5 out of 5

The service and information was great and I would recommend real to everyone.

Happy to tell family and friends about real!

Rhonda Tobin – Rated 4 out of 5

The person I spoke to had a happy sound to his voice. Nothing was too much to ask for him. Very efficient!

Trusted Customer – Rated 3 out of 5

Very reasonable prices for cover.

Called yesterday - Person on the phone was very hard to understand, accent was difficult. I called to find out why I had been sent an email to say payment was rejected. She said it was not due yet. (Today actually)

Have to push to get things finalised

Trusted Customer – Rated 2 out of 5

Poor and slow customer service levels

More efficiency and better customer service would help!

Edward Willmott – Rated 5 out of 5

The Iady that dealt with my case was a pleasure to speak to and made every thing easy to understand.Wish there were more like her.

My service feedback with real insurance

Trusted Customer – Rated 5 out of 5

Love the extra $50,000 extra for accidental death. Thankyou so much

Great professionalism

Rodney Brent – Rated 5 out of 5

Just about everything was great BUT we will see if ever I need to use the service , that is when you can really rate an insurance company

Helpful, friendly easy to talk with.

Deidre Mellington – Rated 5 out of 5

Better than the life insurance I've had for the last number of years.

Very friendly, explained things so as easily understood and weren't "pushy" with their services. Would (and have) recommend them to family and friends and if needed more would certainly go to them again.