Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Call centre was hopeless.
Trusted Customer – Rated 3.5 out of 5
Have other policies so happy with them
Call centre sounded like they had just woken up. Even when spelling my surname the couldn’t find me. Noisy in the background. She then spoke to another colleague about me without placing me on hold. Had to ask again if they had just got out of bed. Asked to be transferred to someone in Australia.
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Trusted Customer – Rated 4 out of 5
Easy pain free experience.
I can't really comment on service, due the policy being taken out online & there was zero interaction with any of REAL insurance team members.
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Trusted Customer – Rated 5 out of 5
My mother has used Real insurance for years and has had very positive results with them.
Quick efficient service. The first operator didn't really know what to do but after transfer to Australian operator my issue was handled very efficiently.
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Trusted Customer – Rated 4 out of 5
Easy to process and organise
Easy to communicate with
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Trusted Customer – Rated 5 out of 5
Best Service
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Awesome
Trusted Customer – Rated 5 out of 5
Price was Awesome includes all my extras
Can't recommend Real Insurance enough. Quote was spot on. Included everything I wanted. No messing me around like all the others.
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Awesome service provided with highest integrity and...
Trusted Customer – Rated 5 out of 5
Liz was efficient and thought of things I overlooked. She was a great help and made the transaction easy.
I had a total loss claim. It was a traumatic experience especially when your child is on the front seat with you but the claims team as well as the chosen assessor were empathetic and understanding. It was resolved quickly as I provided all the relevant documents requested. Couldn't ask for better staff to attend to my claim. I am grateful that they treated me like I matter and it wasn't just a job they are doing.
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Trusted Customer – Rated 4 out of 5
Competitive rates
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Happy with your service
Trusted Customer – Rated 5 out of 5
great service
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There really isn't anything to review.it was somehing...
Trusted Customer – Rated 5 out of 5
This was cheaper than the other "best " providers and I am entitled to the same benefits
everything was explained in everyday English not legal jargon Annie was a real delight to talk to
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.