Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Excellent service
Trusted Customer – Rated 5 out of 5
It was what we were looking for.
We were very pleased with the service received, made us feel that Real Insurance really care about their customers and the great service doesn't stop as soon as the policy is bought and paid for. We will be buying soon another policy for our second car and will highly recommend Real Insurance to the rest of the family and friends.
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Real insurance have great customer service . very good...
Trusted Customer – Rated 5 out of 5
Great great service And will recommend to everyone
It’s great car insurance company . I have an amazing experience with this company. Really helpful staff . I would like to recommend this insurance company to all my family and friends. Great service .. Lucky I am with real insurance . Cheers
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Trusted Customer – Rated 1 out of 5
They did 2 insurances of my 1 Holden car.I don’t need two.i need one only .In future,they have to be careful.
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All round great service
Trusted Customer – Rated 5 out of 5
Great All Round Customer Service
Consultant very helpful, supplied all the information I needed in plain English and offered alternatives to help me decide on the type of product I should choose.
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Great and honest company
Trusted Customer – Rated 5 out of 5
The customer service representative was very clear when he told me everything about my policy He spoke in very polite, clear and honest way Good customer service attuied
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More training required.
Trusted Customer – Rated 2.5 out of 5
Poor service provided by staff in setting up policy. More training required and pay close attention to detail.
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Trusted Customer – Rated 4.5 out of 5
People in customer service and management
They have always answered my questions
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Trusted Customer – Rated 5 out of 5
Great service, great pricing.
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Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
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Not great
Trusted Customer – Rated 1 out of 5
Not easy to talk to as they don’t pick up the phone. Don’t answer emails either.
Had a very surly lady on the phone when trying to discuss what I needed to obtain for a payout. Wait time for someone to answer the phone was on average 45 minutes.
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.