Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5917 customer reviews.
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Good company to deal with
Trusted Customer – Rated 5 out of 5
Great and easy site to use. Options available to complete form without having to start from the beginning.
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Trusted Customer – Rated 4.5 out of 5
great premium cover for reasonable price
customer service staff are always helpful and polite
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Trusted Customer – Rated 5 out of 5
Competitive premium and good cover
Excellent service. I would use them again and recommend them
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Very poor service!
Trusted Customer – Rated 2 out of 5
My new policy is fine as was my old one. The product is fine it’s the service that lets them down
Terrible could never get through on the phone just a constant message about recent storms creating a queue. Never had any progress for months on my claim for no reason at all as I paid the excess when I lodged it and admitted fault. Finally corresponded via email and was told refund would be in my bank account in five days it never turned up had to chase it up again and finally weeks later I get it! I work in customer service and have done so for 14 years and this was appalling customer service on behalf of real insurance.
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Recommended
Trusted Customer – Rated 4.5 out of 5
Have previously had insurance with you guys before so knew that the process was comparable with price and easy to sign up for. I have had a claim previously last year and the customer service guys that rang me were pretty average with their service but at least they got the job done.
Online service is good, very easy to follow and has all the information needed and very comparative with pricing too.
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Trusted Customer – Rated 5 out of 5
Just an easy and straight to the point solutions.
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Trusted Customer – Rated 4 out of 5
Everything was so easy
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45 mins to change address
Trusted Customer – Rated 2 out of 5
Took 45 mins to just change my address. Rep was not helpful
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Trusted Customer – Rated 5 out of 5
Fast and efficient service with great rates
Very fast and efficient with great rates
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Excellent service
Trusted Customer – Rated 5 out of 5
It was what we were looking for.
We were very pleased with the service received, made us feel that Real Insurance really care about their customers and the great service doesn't stop as soon as the policy is bought and paid for. We will be buying soon another policy for our second car and will highly recommend Real Insurance to the rest of the family and friends.
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Life Insurance
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.