Real Insurance Reviews

Was perfect

Trusted Customer – Rated 5 out of 5

Affordable and had more include than I had hoped for

The operator Jake was friendly, well informed and got me the product I needed. Very quick and easy Was perfect

Quite happy

Trusted Customer – Rated 4 out of 5

Informative, not too pushy.

Trusted Customer – Rated 4 out of 5

relatively well priced on this plan

very patient

Trusted Customer – Rated 4.5 out of 5

I was offered what I was looking for and there many options.

Excellent customer service. Team member was friendly and explicitly explained terms.

Prompt response, friendly service, value for money

Trusted Customer – Rated 4.5 out of 5

The fact that the fees are a bit higher than other policies, I have accepted this as I do have choices as I get older and those choices give me 150% of my money at age 85, and a 5% reduction in fees every 5 years. Seems a good deal to me.

Customer service was very prompt and had all the knowledge that I needed without waiting. They also listened to what I had to say and answered my queries with sensible explanations and assistance.

Very helpful

Trusted Customer – Rated 5 out of 5

Very helpful

Trusted Customer – Rated 5 out of 5

Fantastic customer service, will try and switch all my insurance over if they can save me money.

Poor customer service

Trusted Customer – Rated 1 out of 5

unable to comment as no claims but based on the service re Certificate of Currency I am considering whether I will continue insuring with Real Insurance

Took out policy online 2/4/18 paid by credit card then rang (Emanuelle)and requested Certificate of Currency. 3/4/18 received Certificate of Currency Pending Payment - this was useless as lender would not accept it. 11/4 2.30pm rang spoke to Oddette told her I need it urgently as settlement was 13/4. She said guaranteed in 24hours but would request urgent. 2pm 12/4 still not received so rang AGAIN spoke to Emanuelle he could not explain why I had not received it, also said he had no way of contracting the team who issue certificates to see where it was and when I would receive it. (Not good enough - surely when a customer wants a quick answer a simple phone call would clear things up). He requested yet another one - so now have to wait another 24 hours holding my house settlement up. 20 minutes on the phone with no resolution - BAD SERVICE. I have multiple policies with Real Insurance and this the first time to contact so I wonder how bad the service would be if I ever had to make a claim.

Trusted Customer – Rated 3.5 out of 5

Seems to be a good one. But lack if communication for email support

I have contacted you through email almost 3 weeks before and I have not yet received any update on that

Trusted Customer – Rated 5 out of 5

quck response and very easy to follow online application

very easy to talk to customer service, quick response and also the online application was very easy and quick to follow