Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5918 customer reviews.
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Sadly disappointed by the way you project your service.
Trusted Customer – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Trusted Customer – Rated 5 out of 5
Riccardo was patient & explained everything in plain form for me too understand. He was polite, understanding & made me feel I could ask the dumbest questions without making me feel like an Idiot. I would recommend to any of my friends - To do “one thing” call Real Insurance
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Good customer service
Trusted Customer – Rated 4 out of 5
Monthly repayment Still a bit expensive
Good customer service
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Great
Trusted Customer – Rated 5 out of 5
Very helpful not pushy at all, follow up was great and so easy to do.
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Good service with good advise
Trusted Customer – Rated 4.5 out of 5
Good price service and advise
Good service, friendly understanding and helpfull
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Easy and helpful
Trusted Customer – Rated 5 out of 5
Very good price. Very reasonable.
It was easy to change details as I have moved interstate. Very kind and helpful person dealing with my queries. The final cost was very good.
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Great- but not perfect !
Trusted Customer – Rated 3.5 out of 5
Extremely well priced ! Now have two policies with them.
Despite being asked - they forgot to put my partner's name on the policy
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Trusted Customer – Rated 2 out of 5
We were replacing an existing policy, but we had to go through long painful question process - Even the Car saleslady thought it ridiculous to have to endure such a process. Must have taken 10 or even 15 minutes, but it felt like an Hour!!
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Great
Trusted Customer – Rated 4 out of 5
Good price for insurance.
Easy to speak to and pleasant staff
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Trusted Customer – Rated 5 out of 5
just great great and easy well done
sam the lovely young man that i spoke to was very well mannered and a great person thankyou sam
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Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.