Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5919 customer reviews.
Authentic reviews powered by 
Read what our customers are saying
Trusted Customer – Rated 5 out of 5
It was very easy to get the comprehensive insurance but still i haven't got my insurance certificate.
Product Rating
Service Rating
Head in the sand.
Trusted Customer – Rated 4 out of 5
Good value. Custom made policy.
My rating is not directly related to Customer Service Officers. They tried their best and I do appreciate that. My issue was with the online system setup penalizing drivers at no fault the same way as drivers at fault by 50% premium increase. I was not satisfied with explanation sent to me by email. A couple days later when I was looking for policy with other insurance companies I discovered by chance that my quote has been readjusted and the 50% premium increase disappeared. I do not understand why Real Insurance has not contacted me with the information. In took the policy because it suites me but I suppose Real lost many customers due to the system setup.
Product Rating
Service Rating
Excellent, informative and friendly
Trusted Customer – Rated 5 out of 5
Was so easy to talk to customer service operator (Sophie) got exactly what I wanted for what I wanted to pay.
The whole process was handled efficiently, friendly I received all the information I wanted and the lady i spoke to (Sophie) was excellent at tailoring a policy to suit my budget. She was so personable and friendly overall a very good experience
Product Rating
Service Rating
Excellent customer service
Trusted Customer – Rated 5 out of 5
Excellent customer service Good listening Gave me some choices
Product Rating
Service Rating
Incredible service!
Trusted Customer – Rated 5 out of 5
The value for money is outstanding. I am adequately covered and don’t feel out of pocket at all!
Theresa was incredible to deal with and made my signing up experience enjoyable. Will definitely refer family and friends!
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I think it’s a prudent thing for everyone to do. It will take a large burden away from my wife if i pass away
The person i dealt with , Orlando, was very professional & friendly
Product Rating
Service Rating
Trusted Customer – Rated 4.5 out of 5
Quite happy with the price so far averything is good.
Very perlite and friendly most definitely do business again
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
The Real payback seems a great initiative
I received a phone call within 5 minutes of sending an email. Everything was explained to me over the phone, I signed up and all the relevant paper work was posted to me.
Product Rating
Service Rating
Excelent
Trusted Customer – Rated 5 out of 5
Very sensitive and understanding to all questions asked. No trouble to respond to all requests, very practical. A good product in many ways.
Product Rating
Service Rating
Easy proses to go through.
Trusted Customer – Rated 5 out of 5
The lady that delt with us was very nice and was nice to deal with.
Product Rating
Service Rating
Life Insurance
Get back 10% of premiums you've paid with The Real RewardTM
Request a Quick Quote NowCar Insurance
Save up to $367 with Pay As You Drive Car Insurance. Drive less. Save big!1
Get A Quote in Minutes
- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.