Real Insurance Reviews
92% of our customers are pleased with our products and services out of 5916 customer reviews.
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Susan Langdon – Rated 5 out of 5
Excellent service! I got the help that I needed and explained everything about my purchase.
I was pleased with the way they explained about my top-up insurance and how it works
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One very happy customer
Sharon Dunn – Rated 5 out of 5
Very happy with the service provide and the customer service representative was very knowledgeable and offerred alternatives to suit my needs. Always receive a professional and personal service from Real Insurance.
Very happy with the service provide and the customer service representative was very knowledgeable and offerred alternatives to suit my needs. Always receive a professional and personal service from Real Insurance.
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Excellent
Oscar Martinez – Rated 5 out of 5
It was very fast, I'm happy
The person gave me the information I expected, everything was fast
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If the relevant info isnt given to the client the...
John Funch – Rated 2 out of 5
i took out a new policy yesterday and everything went smooth until i asked a question about an existing policy i had taken out for my son. for personal reasons i had taken out a policy in my sons name which i paid for the reason i did it this way was because he had no money and if he died there would be no-one to pay for his funeral. once again for personal reasons i told real insurance that he wasn,t to know about this policy . now i am told that i cannot be the beneficiary of that policy unless he nominates me. this was not explained when i took out the policy with real insurance knowing the circumstances. so at this stage i am not very happy with real insurance and am considering canceling all my policies with them.
the service yesterday was ok. the service i received when i took out a previous policy was not honest and i was not given all the relevant information. not happy
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Loan
John Boekhout – Rated 4 out of 5
The reason why I am using Real insurance this time is for home loan insurance ,it's not exactly what I was looking for because it only insures me and not my wife but the insurance package has other benefits that will outway the cons ,so in saying that I'm happy with my Real life insurance 😀
Good service
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Very easy on the phone palin simple way to explain
Navindra Ram – Rated 4 out of 5
Very good to protect the family
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Best insurance policy i have ever had in years.
Trusted Customer – Rated 5 out of 5
Went through my insurance policy with no problems. Everything was explained in detail which I easily understood. Was a good experience for me as well
The service I received was excellent
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Trusted Customer – Rated 5 out of 5
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Trusted Customer – Rated 4 out of 5
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Approach to make a sale was disappointing
Trusted Customer – Rated 3 out of 5
The sales consultant was very pushy to make a sale and take payment. I had explained I needed a CoC that day and the salesperson for that to happen I would need to make payment immediately, which I did and was assured a team member would get back to me with the CoC. After not hearing from anyone through the day I followed up in the afternoon only to be advised that a CoC is not possible same day, the information I was given was false, I was misinformed, and I feel the interest of the person I dealt with was only to say what I wanted to hear to ultimately make a sale. This has not been a good start for trust and transparency, I am hoping things improve.
Was provided misleading information and requested to make an immediate payment to receive a CoC that day, which never eventuated.
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Life Insurance
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- Savings between $0 to $367 derived from premium comparisons between Comprehensive Car Insurance and Pay As You Drive Car Insurance. Calculations based on profiles of existing customers who advised they drive under 15,000 km annually. Current as of 6 March 2024. Actual savings are determined by your individual circumstances, including the kilometres selected, excess chosen and other risk factors. Minimum premiums may reduce savings. Kilometres can be increased during the policy period, an additional premium is payable. In event of accident and end odometer reading exceeded, additional excess applied.