Read what our customers are saying
Didn’t disclose additional excess until after purchase.
Jennifer Hill – Rated 1 out of 5
Paying for roadside assist but no phone number to use it. So paid for product I can’t use.
Spam increased immediately as I paid fir policy. Was hacked as soon as I paid for policy. Did not disclose additional excesses until after purchase. No phone number fir roadside assist listed anywhere. The only phone number listed isn’t 24/7 so if needing roadside,, isn’t going to be any use so paying for product that I can’t use.
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Trusted Customer – Rated 5 out of 5
Very good.
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George Cannella – Rated 3 out of 5
More customer contact
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Good value
Melinda Black – Rated 4 out of 5
Ideal insurance to suit my needs
Good value for money and easy to choose a plan that suits your needs
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Trusted Customer – Rated 5 out of 5
Saved over $30 with this pay as u drive criteria system, very fair and cost effective.
Very easy quote procedure, very user friendly site!
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Trusted Customer – Rated 4 out of 5
I received the cover I needed .We just needed to change my surname is all from Castell to Hall.
Stephanie was very patient with my questions. We were even cut off and she persevered to call me back several times..
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Call centre
Trusted Customer – Rated 2 out of 5
Need to cancel the existing policy from pay as you drive to a standard insurance and do it OL someone rang about the OL and processed it. Better experience with the local centre but the process did take a long time
Call to the call centre on Monday was frustrating as asked if someone within Australia could call us back and he said someone would call us but waited and never happened.
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Trusted Customer – Rated 3.5 out of 5
pricing was good, flexible. very dissapointed they wouldn't offer me home and contents insurance,
excellent pricing on car insurance, however they weren't interested in offering me home and contents insurance. dissapointed to find that out immediately after paying up front for car insurance.
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Great outcome
Trusted Customer – Rated 5 out of 5
Excellent service and competitive price.
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Great service and friendly staff.
REN CLARKE – Rated 5 out of 5
They explained all that was available and great prices.
Great service and friendly staff. Very patient and could have a good great a joke with the staff.