Read what our customers are saying
Trusted Customer – Rated 4 out of 5
Easy user input interface to obtain quotation.
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Trusted Customer – Rated 5 out of 5
Great service, everything explained really well!
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Best to deal with!
Trusted Customer – Rated 5 out of 5
The transaction was quick and within minutes I had my policy number and insurance documents.
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Horrendous processes and staff. thieves!
Trusted Customer – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
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Good for new customers, terrible loyalty towards...
Trusted Customer – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Trusted Customer – Rated 4 out of 5
Friendly customer service
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Sunildutt Jain – Rated 5 out of 5
Excellent service
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Trusted Customer – Rated 5 out of 5
I shopped around and Real was easily the best value.
Very easy to deal with. All my questions were answered. I would not hesitate to recommend Real Insurance or buy again.
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Trusted Customer – Rated 4 out of 5
Because the payment was not processed, I had to call, then to be told it would be taken on the day of commencement. If I had been emailed that, I wouldn't have had the stress and then having to call and waste your staff time. Then when the payment hit my credit card, I was not even sent an email or a receipt to confirm. Again, I was worried about the policy being valid. I now know it is, but it all could have been avoided.
I'm not impressed that I was not sent/emailed a receipt for the payment.
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Good product reasonable price
Trusted Customer – Rated 4 out of 5
seems like a good product . i will review my insurance every year to make sure it suits my circumstances.